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Like this. even though it's a different plane, we can empathize at the deepest level what these families go through. it's like reliving it all over again. >> heidi, you helped so many families with situations like this. what are the next few days going to look like for these families? >> for working with families over the years and own experience of being at the bereavement site following flight 800, this is the time everybody is gathering the information and the dna samples. it's a really difficult time to go through that process. not really busy and getting harder as the reality sets in. i r...

What do we need to do, what's going on? and i had nowhere to go. >> in the beginning, there's this initial surge, the media is fascinated. people try to help you. strangers you never met try to help in some way. police are really on top of the case. but then that reality sets in, that if your child's missing for a certain period of time, a couple weeks, sometimes a month, now your child drops from being the hottest case, the top of the news, to just another poster of a missing child. >> we just kept making noise so he wouldn't be forgotten. >> we're going to stay committed to getting this reso...

It says on the troop website that tree theft, lack of staff and poor sales forced them to close. the holidays can bring out the worst in people. from a christmas tree thief stealing from the boy scouts to people taking decorations from someone's yard. december 2011, sweetwater, florida, two weeks before christmas. this home has the holiday spirit but these thieves don't. at first, this homeowner is amused when she checks her home surveillance system. >> translator: it was so funny that i didn't get angry. it's incredible how something like this could happen. >> omar sanchez finds it funny when...

For her body back for a sock, a ring was keeping him together. he said when we were speaking with him he was fine. he wasn't going to cry. the moment we left, though, that's when he felt like he was going to break down. so now that the bodies on the way back. they could back as early as tonight probably tomorrow. they'll begin the process of identifying. it could take days, weeks, months. once a lot of these families get the bodies back, you have to worry about what their state of mind will be. they begin the process of funerals. and the reality sets in. once people stop asking for interviews....

The holidays can bring out the worst in people. from a christmas tree thief stealing from the boy scouts to people taking decorations from someone's yard. december 2011, sweetwater, florida, two weeks before christmas. this home has the holiday spirit but these thieves don't. at first, this homeowner is amused when she checks her home surveillance video. >> translator: it's incredible how something like this could happen. >> her son, omar sanchez, also finds it funny when he sees the video. >> in my head i was laughing because i was in disbelief. >> but the humor fades when reality sets in. >>...