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Members of the sayler family in august, 2009, there were almost 2,000 complaints at the time of toyota's floor mat recall in 2007. the agency had already received more than 1,300 complaints. my question is why did it take nhtsa so long to act? >> well, mr. chairman, i would say this. i've been in this job a little more than a year. and prior to my time, which would have been prior to january 23rd of '09, if there are issues that i can't answer, i'll get back to you for the record. but i'm going to tell you this, 30,000 complaints come to nhtsa every year. and we look at every one of them. we t...

I believe that both nhtsa and secretary lahood will tell us that our body of law is sufficient and yet modernization is required. i'm delighted to have my friend and former colleague, secretary lahood, here today because it will be on his watch that either the secretary -- either the department of transportation will be a good organization dealing with these specific problems or a great organization learning from the mistakes of the past. mr. chairman, i thank you for holding this hearing. i look forward to our witnesses and i yield back. >> i thank the ranking member for his statement. at thi...

We investigate safety defects and there's a reason we push automakers to do the right thing. i listen to the 911 tape of the sayler family's harrowing last moments. mark sayler, a california highway patrolman, died last year along with his wife and daughter and his brother-in-law when the accelerator got stuck in the lexus they were driving and crashed at more than 120 miles per hour. last evening after i finished my testimony before the energy and commerce committee, i met with the sayler family to offer our sympathy and to offer any assistance we could give to them. it was a horrible tragedy...

Stakeholders, people who are in the automobile business. sometimes they file complaints with us. and then when we see a pattern, we will do an investigation and we will look at it. and if our investigation shows there needs to be a recall, it will be done. that has been the work of nhtsa. with respect to your specific question, during that time period, what i'd like to do, mr. chairman, is put it on the record after i really can get the facts for you. >> thank you very much, mr. secretary. again, i know you, as all of us, recognize how important safety is, so let me ask you this. do you think ...

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