Page 5 - Reservation Agents News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Of course the problems didn't stop there. the tens of thousands of air travelers around the country whose holiday plans were torpedoed by cancellations and flight delays with no help in sight. some won't make it to their destinations until after the new year and the initial anger and frustration is only growing. >> we look up at the screen and it said canceled. within three minutes of walking into the door. so we had no other plans. we didn't prolong our hotel stay, we didn't do anything. >> they're telling us they can't tell us anything. >> the airlines couldn't tell us anything. that sounds ...

Been canceled since last week's blizzard, bringing air traffic to a standstill coast to coast. with reservation agents overloaded rebooking those flights has been a nightmare. imagine calling desperate for help only to get this message. >> thanks for calling continental airlines. due to the weather in the northeast, we're experiencing unusually high call volume and are unable to take your call. check the status for a flight or check in for a flight with your handheld device by going to pda.continental.com and enter your flight information. >> so what exactly went wrong? some experts argue noth...