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Average of $33 for a $50 gift. >> when a consumer takes advantage of freeshiping, that cost, which is not free, has to be born somewhere, and the only somewhere in the retail setting is in the price of the goods. >> reporter: the price also extending to the environment. returns produce an estimated 5 billion pounds of waste in 2020. afternoon the returns you make don't make it to the original store shelf but end up in a warehouse like this where they're resold to third parties. >> reporter: companies processing the unwanted items for some of the nation's largest retailers, now bracing for what...

Average of $33 for a $50 gift. >> when a consumer takes advantage of free shipping, that cost, which is not free, has to be borne somewhere. and the only somewhere in the retail setting is in the price of the goods. >> reporter: the cost also extending to the environment. returns produce 5.8 billion pounds of waste in 2020. often those gifts you return don't even make it to the original store shelf, but rather end up in a warehouse like this where they're resold to third parties companies like b stock processing those unwanted items for some of the nation's largest retailers. now bracing for w...

Pays the price for free shipping. there is nothing in this world, not even death or taxes, that really is free any longer. so when a consumer takes advantage of free shipping, that cost which is not free, has to be borne somewhere, and the retail setting is in the price of goods. >> it's us paying for it. another cost you may not have considered, the toll all this takes on the environment. joining me right now is nbc news correspondent shaquille brewster out of a warehouse that processes returns in greenville, indiana. there may be one or two things that i thought -- and i may or may not be ri...

Strategy standpoint. not an accident that she went on a comedy show. >> they all do that now. >> i know we had an undercover producer in the audience. and i don't want to you give specifics because we want to be be fair show jim. we don't want to ruin the show. don rick kels? nice hair? hockey puck? >> softball questions about the emails. >> no, no, her persona. was she trying to be funny about trump. >> i saw the notes. i didn't see the actual video. i wanted to be honest and fair and didn't get the feel for how she was. not normally as good as her husband on that format when he went on arsen...

Iowa was whether or not he could deliver on the retail campaign front. we already know that he's building this juggernaut of a campaign financially with campaign operatives et cetera. but he put himself in just about every situation that iowa has to offer. he spoke at a fund-raiser. he spoke at the agriculture summit, got down into the weeds on ago dultriculture policy and took questions from voters in a really classic retail setting at a pizza ranch. and he seemed pretty ready to handle all of those questions. with speed, with accuracy and really kind of showed off that he wasn't as rusty as ...