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Surprised that the u.s. government kind of let out that information yesterday, that they have an offer on the table. usually they wouldn't do that. and it indicates to me that it's probably not moving in the right direction. >> jason, because you have been part of this, what does the return process look like? >> first of all, it's a very long process. the fact we're talking about this right now and have been talking about it in brittney griner's case for about five months now, you know, that's kind of a short period of time, all things considered. i know that's a terrible thing to think about....

Warehouse that process return products. we know what the return process looks likes here, what does it look like on your end there? >> reporter: i can tell you, it's busy. as you can probably hear behind me, we're talking about 6,000 pallets of returned items. two in three of americans plan to make a holiday return during this holiday season. that's not because people are ungrateful. it's because so many more people are doing online shopping, sending things back that don't fit or that they didn't get to experience themselves. but the thing is most of those returns don't end up back on the stor...

Aligned. we are in the process of working as a team to develop the return process for our students, for our staff and all of the counseling that will be necessary for that. we have multiple districts and agencies that are going to assist. [inaudible] >> once again, i'm going to thank you for being here and -- >> local officials in santa fe, texas trying to make sense after unspeakable violence has rocked the tinny community southeast of houston, texas. hello and welcome to america's news headquarters, i'm mike emmanuel. julie: and i'm julie banderas. we will be joining by casey stiegel who pic...

Be lawsuits from environmental lobby. heather: let's talk about wal-mart, reinventing the way you make purposes, tracee carrasco from sister network fox business, what are they doing differently? >> this is you will use to wal-mart app to start the return process. you open up the app, select which item you want to return that you've ordered online and they'll give you a qr code and take the qr quod -- code to wal-mart and then you are on your way. you cut the line and it's so much easier. heather: but you to download the app? >> you do, yes. heather: do you lose privacy? >> well, that's with e...

Good morning. >> good morning. >> first up, we're going to return something, obviously we need to keep the packaging and don't toss it out. >> exactly. that leads to a hassle free return process. also especially for those kitchen gadgets or electronics, there is a warranty for it, you'll need that original packaging. call the manufacturer up if you're having an issue and send it back in the original packaging. if you're not sure about keeping an electronic, don't open a box. then you'll pay a restocking fee which will lower the exchange in the first place. you say boost your exchange. >> whe...