CNN CNN Newsroom with Poppy Harlow and Jim Sciutto August 28, 2019 13:53:00
Circumstances should have been communicated earlier. >> absolutely. first of all, it wasn't really the v.a. that contacted the family. it was the office of inspector general, which is really a different division, sort of a watchdog of the v.a. the v.a. still never contacted the family. >> okay. but still, a long delay here in them finding out. do you know why it took so long for the family to be notified of these circumstances? >> we actually think this is just a huge system failure because each time there's a death under suspicious circumstances or unexpected circumstances, it's supposed to b...