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Michelle's family, current and former friends, old boyfriends. but it didn't seem like they were getting anywhere. frame thought the investigation was in trouble. when your investigation has run cold, when you don't have a viable suspect, when you don't have information that's going to lead you to a suspect, i think it's important that you start looking at viable alternatives. too often these cases go cold for five, 10 years. from what we've seen so far, i think this is a possibility. keith morrison: the le family was working with frame because they were frustrated with police. and now frame t...

Than one person. >> the people that reported this saw headlights shining through their window. and they believe that it came from the general direction of where michelle's car was found. >> reporter: multiple kidnappers. almost had to be, said frame. >> i think when you look at the circumstances in their totality, how this person was waiting for her and the fact that she was put into her vehicle obviously quickly and driven out quickly, that there may be a possibility of more than one person. >> reporter: and he was almost sure, not strangers. >> this is someone that, that michelle had some ty...

In their totality, how this person was waiting for her. and the fact that she was put into her vehicle obviously quickly and driven out quickly, that there may be a possibility of more than one person. keith morrison: and he was almost sure not strangers. this is someone that michelle had some type of contact with. that saw her, that knew her. that knew where she parked her vehicle, knew what she drove, knew where she worked, knew when she'd be at work. so it may be members of her family or her friends may already know who this is. i mean, may know the person who did it, just not be aware that...

They did say there was a realtor at the house when they got there. she said that they were just asking how's he doing, what's going on, but the house was completely empty. he had moved out of that house on may 6th, never told his employer he was moving. he left hawaii on may 20th, and then when these two police officers, one uniformed, one out of uniform, the realtor wasn't sure if this was a federal official or not, but clearly, officials were very concerned that he hadn't gone back to work and wanted to know where he was, where exactly his whereabouts. their blood must have run cold when the...

Going on, but the house was completely empty. he had moved out of that house on may 6th, never told his employer he was moving. he left hawaii on may 20th, and then when these two police officers, one uniformed, one out of uniform, the realtor wasn't sure if this was a federal official or not, but clearly, officials were very concerned that he hadn't gone back to work and wanted to know where he was, where exactly his whereabouts. their blood must have run cold when they realized the house that they thought he lived in was completely empty. anderson? >> and he lived with his girlfriend in hawa...