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Shrapnel through the bag and into people. >> i thought i was going to die. >> reporter: the federal review comes after nhtsa first got the numbers wrong on monday saying 4.7 million bags needed to be replaced. the next day, it was nearly 8 million bags. a total of 20 million bags should be replaced. on abc's "this week," senator blumenthal said nhtsa needs to be more aggressive. >> the relationship has to be confrontational, not collegial. >> reporter: still, families are confused. eileen says she can't get straight answers and will keep her toyota off the road until the bags are replaced. >> ...

That's the message we took back to detroit. >> so, with whom did you share this information and what was their response? >> well, i would say, michael, before 1997 when it became, to the point where we couldn't continue like this any more any time we came up with a safety defect we took it back to detroit and it would be taken care of immediately. we never ran into resistance. we never ran into anything but people doing the right thing. we would trace cars down. get the once that got away. bring them back. correct the system to make sure it didn't occur again. in 1997, something had happened i...

Of and that needed to be addressed immediately. and that's what we -- that is the message we took back to detroit. >> so with whom did you share this information and what was their response? >> well, i would say, michael, before 1997, when it became to the point where we couldn't continue like this anymore, any time we had come up with a safety defect we would take it back to detroit and it would be taken care of immediately. and we never ran into resistance. we never ran into anything but people doing the right thing. we would trace cars down, get the ones that got away. bring them back and c...

This recall happened and again on the hill today that this is a new general motors that she is leading. the company will never again not tell the public about a safety defect that turns out to be deadly. insisting on that. one of key questions coming from a lawmaker saying you have been at the company for 33 years, you may be the new ceo but you've been within gm for 33 years how can the culture of this company can change when so many people have been there for so long. we've heard the u.s. attorney ask about this gm nod. this is really important. there was a culture within gm there was a gm n...

>> reporter: this is her second appearance before a congressional committee. second grilling. there will be three questions asked. mary barra is supposed to answer them. why the delay in fixing the safety defect. answer, engineers thought it was a consumer convenience issue, not a safety issue. there was a delay of many years there, a fatal delay. question two, why the delay in compensating victims. easy answer, general motors wants to limit its liability. it knows it has to shell out billions and it wants to restrict the number it has to shell out. the money to victims will start flowing augu...