Detailed text transcripts for TV channel - MSNBC - 20181123:08:07:00
>> reporter: the first thing the next morning, cynthia called the art institute. >> to find out if shelley was in class. and actually, they -- well, they wouldn't go check on her. they said they can't leave the office alone and go check on a class. they'll have her call us -- >> when she gets a break. >> as soon as she has a break, they'll have her call us. >> reporter: then they phoned shelley's sister shauna. >> i told her really, i was like, "stop worrying about it. she's 20 years old. she doesn't want to talk to her mom." you know. i really didn't think anything bad would ever happen to he...