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This will never happen again and they won't use officers to drag people off planes. >> we're not going to put a law enforcement official to take them off -- >> a law enforcement official will never come on one of your planes again? >> to remove a booked, paid, seating passenger, we can't do that. >> joining me, cnn aviation analyst and attorney, justin green. cnn aviation correspondent, richard quest. richard, as you just saw, united still trying to quell the storm over this. it's going to actake a lot more than an apology on a morning show to fix this, though. this continues. >> it does at on...

Dao, his family, the passengers on that flight, our customers, our employees. that is not who our family at united is. and you saw us at a bad moment and this can never -- will never happen again on a united airlines flight. we're not going to put a law enforcement official to take them off the air. >> a law enforcement official will never come on one of your planes again? >> to remove a booked, paid, seating passenger, we can't do that. >> munoz, who refuses to resign, says the incident is under investigation. that's too late for two passengers on the very plane who witnessed the whole thing....

>> in the future, if no one voluntarily decides to leave a plane, based on the amount of money that united is offering, will you -- >> we are not going to put a law enforcement official to take them off. >> a law enforcement official will never come on one of year planes again? >> to removed a booked, paid, seating passenger, we can't do that. >> sandra: he went on to say he will not resign over this issue, but that remains a big question, because this was a major intercept story that hurt their brand. geraldo? >> geraldo: airlines disgust me. they really do. they do everything to maximize pro...

Money that united is offering, will united -- >> we're not going to put a law enforcement official to take them off. >> a law enforcement official will never come on one of your plane again? >> to remove a booked, paid, seating passenger, we can't do that. i have reached out to him, and i left a message and our team has tried to reach him on several occasions and we've not been able to contact him directly. i do look forward to a time when i can, as much as i'm able to apologize directly to him for what happened. >> some are calling for you to resign. have you considered that option? >> no. >>...

As you point out, he's taken a few different bites a at this apple. firmgs he suggested to his employees the passenger was being belligerent. then by today he worked around to sounding more conciliatory and sensitive. here's what he said on another morning show. we will play it for you. >> we are not going to put law enforcement officials to take them off. >> a law enforcement official will not come on to your planes again? >> to remove a booked, paid, seating passenger, we can't do that. >> does that go far enough saying no law enforcement will ever drag another passenger from a plane. >> >> ...