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Before the contractor arrived at 6:45 a.m. it was june 7th, 2007. chris got up first, turned on the spa to warm it up, then called brianna at her college dorm in san diego. >> your wake-up call, baby. get out and go on that run. >> back at the house, courtney dozed through her first wake-up. while chris and cristi made their way outside to the spa. just after 6:30, chris looked in on courtney again. second call. and headed back to the spa. life's last normal moments. 6:37 a.m. >> i got up out of bed. i was putting on my robe. i heard this panicked, panicked scream from my dad yelling for me. i...

She was like, i am just -- i'm so happy that i have you girls and dad. >> it was one of those conversations that you don't have every day. >> still, there was work to be done. it was not a new house. it could use some remodeling. particularly the bathroom. courtney was still living with her parents as the work began. >> they're going to be doing the tile work and stuff. so we wouldn't have a shower for that day. >> so, shower out of commission, they decided to wake up early, put on their bathing suits and rinse off in the outdoor spa before the contractor arrived at 6:45 a.m. it was june 7th...

Called brianna at her college dorm in san diego. >> here's your wake-up call, babe. get out and go on that run. >> back at the house, courtney dozed through her first wake-up. while chris and cristi made their way outside to the spa. just after 6:30, chris looked in on courtney again. second call. then headed back to the spa. life's last normal moments. 6:37 a.m. >> i got up out of bed. i was putting on my robe. i heard this panicked, panicked scream from my dad yelling for me. i ran down the hallway to the back porch and i saw him just trying to pull out my mom out of the spa. >> emergency. >...

Dozed through her first wake up while chris and christy made their way outside to the spa. just after 6:30 chris looked in on courtney again, second call, then headed back to the spa. life's last normal moments. 6:37 a.m. >> i got up out of bed. i was putting on my robe. and i heard this panicked, just panicked scream for my dad yelling for me. i ran down the hallway to the back porch and i saw him just trying to pull my mom out of the spa. >> we have an emergency. >> it was she who dialed 9191 as s -- 911 as she and her father struggled to lift their mother out of the spa. >> it was the worst...

Second call. and headed back to the spa. life's last normal moments. 6:37 a.m. >> i got up out of bed. i was putting on my robe. i heard this panicked, panicked scream from myad yelling for me. i ran down the hallway to the back porch and i saw him just trying to pull out my mom out of the spa. >> emergency. >> it was she who dialled 911 as she and her father struggled to lift her mother out of the spa. >> it was the first moments of the worst day of our lives. >> is it possible for people to understand what it's like to be in that situation? >> i don't think so. to see just both your parents ...