CNN The Situation Room April 14, 2015 21:52:00
The baggage compartment. could be a person in there. so we're going to have to come back around. >> we started hearing voices underneath us and pounding significantly louder and louder. >> reporter: the baggage handler trapped inside the cargo hold of the 737. one passenger captured cell phone video of what he believes was the man banging for help. >> that's gross incompetence. the bottom line is an incident like this happening shows negligence somewhere along the way in the process. and that has safety implications and security implications. >> reporter: when pilots made an emergency landing ...