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Communicate with him and get a personal communication with him. and he was going to put the gun down. i don't remember the gun blast. i remember hearing it, and i knew it was him that shot, and i felt the percussion on my face. >> just as i was about to fire my first shot, he shot. and it kind of distracted me for a second. shortly after he shot, i fired my first shot. and you see the window on the car that he's leaning on blow out. that was my first shot. >> in an instant, several officers open fire on the gunman as officer tyson raleigh races to the aid of sergeant kellerman. >> the other of...

Building and put his focus on me. then and there i knew i was in the wrong place. he's got the gun aimed at me. >> the man with the shotgun is james richard hill. he's in the thick of a heated dispute with his girlfriend who works at the bakery. >> we've got people in the store. tell them to get away from the windows. >> even before officer ashley brockett arrives on the scene, he knows the situation is dire. >> the fact that he got on the radio and told dispatch to have the people inside the store move away from the windows, that told me that he was trying to prepare to use deadly force again...

Hey, i'm still getting humor out of this. i can hear everything he's saying and everything that's going on. >> sergeant kellerman and i joke around a lot with one another. when he said that, i just wanted to give some level of normalcy to him. >> everybody had a role out there on that scene. the officers that responded by shooting back had a role that they played. officer raleigh, when he arrived, he took on the role of being by my side. he knew i've been hit, and i can't say enough about him and what he does because me being on the ground and seeing all that blood, i knew i was going to die. ...

>> april 2, 2011, conrow, texas. sergeant james kellerman responds to an emergency call. a man is wielding a shotgun outside a nearby bakery. >> at the time it was pretty much all of the comments i had while enroute. i was the first responding officer. typically a supervisor isn't dispatched primarily to the call. i was closest when i went out, so i knew there were at least two units responding. >> he's got a gun. >> when i pulled in i wasn't quite prepared for what i saw when i got there. he was at the door of the bakery and hitting it with the butt of the gun. wanting in. as soon as he saw m...

James richard hill. he's in the thick of a heated dispute with his girlfriend who works at the bakery. [ siren ] >> we have people in the store. get away from the windows. >> even before officer ashley brockett arrives on the scene, he knows the situation is dire. >> the fact that he got on the radio and told dispatch to have the people inside the store move away from the windows, that told me that he was trying to prepare to use deadly force against this guy. >> as the dash cam rolls, sergeant kellerman makes numerous attempts to negotiate with hill. but the gunman refuses to comply. >> put t...