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Rank inside the dps or where all she may have communicated the information within our agency. dps has not responded to cnn's questions about the call, and what happened after it was made. >> is it in the classroom? >> a barricaded from? where >> all the classrooms. we have an active shooter. >> the active shooter protocol have been followed the responding officers should have used any means necessary to breach the door and killed a shooter. some officers from the texas dps were told to stay out of the hallway. and remain on the perimeter of the scene. as more and more tactical resources arrive...

>> i am. i'm telling everybody. my dad taught me when i was a little girl. send help. my teachers are still alive but they're shot. >> reporter: less than two minutes into the call at 12:12 p.m. the uvalde dispatcher sends an urgent message to police on the scene. >> go ahead with that child's information. >> the child is advising he is in the room full of victims. full of victims at this moment. >> 10-4. uvalde, can you confirm to see if that shooter is still standing? if he shot himself? >> reporter: if active shooter protocol would have been followed this dispatch would have triggered polic...

Injured people in the room crying out in pain. the dispatcher asked khloie to ask her classmates to stay quiet. she does her best. >> tell them to be quiet. >> i am. i'm telling them. my dad taught me when i was a little girl how to handle these situations. send help. >> reporter: less than two minutes into the call at 12:12:00 p.m., the uvalde dispatcher sends an urgent message to police on the scene. >> go ahead with that child's information. >> the child is advising he is in the room for of victims at this moment. >> ten-four. can you confirm to see if that's true or still standing? shot hi...

Such preparedness, katherine was an fbi agent for 20 years before retiring in 2017 after the shootings at the sandy hook el men tear school in 2012, she ran the bureau's active shooter program and now the author of "stop the killing how to end the mass shooting crisis" thanks so much for being here. here is my first question, can the neutralizing the shooter protocol, can that be taught? or does it require some innate skill, either you have it or you don't? >> well, i think we never know if we're willing to go after somebody and kill them unless we have a chance to do it, right? but i think yo...

At their crew on this, they've got laura mcilroy. she's with mcilroy media. so obviously, and she's very involved in law enforcement so obviously, they're bringing somebody in who is an expert on that piece. >> how much of this investigation do you think is going to be focused on that hour-long period in which officers did not confront the shooter and why they didn't confront the shooter? >> i think that's going to be the major part of this investigation. that is the -- that is the tragedy. that is the crux of the issue. we have law enforcement officers around the country every single one of t...