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A little piece that would end up fitting into a very large puzzle. we found a identification card from the samuel merritt nursing school that michelle was attending. but it was not michelle's-- there was no reason for that to be there. keith morrison: (voiceover) the name and face were plainly visible on the card, partially wedged into the seat cushion as if somebody had left it there by mistake. so ritchie called the school and was told-- oh, that's our new instructor that's starting in a week. and then i could hear in the back of the phone, her id card's gone. it's missing from my desk. keit...

Her friends and family were frantically calling and texting her. and look at this surveillance footage. looks like giselle is sending out text messages. and at that moment, as records show, michelle's iphone was pinging off a nearby cell tower. to ritchie it seemed quite clear. giselle esteban was the one using michelle's phone to send those creepy text messages to worried friends and family and to him. and giselle did all this while on a shopping trip with her daughter. >> and she's on that phone roughly the same time that she's getting text messages from the classmates and family members. an...

Were plainly visible on the card partially wedged into the seat cushion. as if somebody had left it there by mistake. so ritchie called the school. and was told -- >> oh, that's our new instructor that's starting in a week. and then i could hear in the back of the phone -- "her i.d. card's gone. it's missing from my desk." >> reporter: the card had been stolen, but by whom? here's the thing about these identity cards. they are actually key cards. this is mine at nbc here. and whenever i'm in the headquarters building at 30 rockefeller plaza i use them to swipe the key card on that little box t...

Pinging off a nearby cell tower. to ritchie it seemed quite clear. giselle esteban was the one using michelle's phone to send those creepy text messages to worried friends and family and to him. and giselle did all this while on a shopping trip with her daughter. >> and she's on that phone roughly the same time that she's getting text messages from the classmates and family members. and things like that. and then i sent her a second text message at -- roughly at 3:15 in the afternoon saying, "this is not a joke. this is the police department. you need to contact me right now." that was the las...

Michelle's car. a little piece that would end up fitting into a very large puzzle. >> we found a identification card from the samuel merritt nursing school, that michelle was attending. but it was not michelle's. there was no reason for that to be there. >> reporter: the name and face were plainly visible on the card partially wedged into the seat cushion. as if somebody had left it there by mistake. so ritchie called the school. and was told -- >> oh, that's our new instructor that's starting in a week. and then i could hear in the back of the phone -- "her i.d. card's gone. it's missing from...