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Brother to gun violence. they were kind enough to stop and chat for a bit. i asked her how do you heal from something like that? >> you never do. you're going to feel that way every single day. you'll never get that person back, no matter what. so i know what it feels like. their life changed so quickly just like mine did. all because of the guns. >> i want to bring in someone who knows very well this pain. mark barden lost his 7-year-old son daniel at sandy hook. mark, thank you for giving us the opportunity speak with you. when you hear these stories and thinking of jamie and her mother who ...

To help. if that's going to help for you, feel no shame accepting that help and let things cook for you, or make things easier for you, or insulate you from folks you don't have time to talk to. people will understand. they'll wait to talk to you. it's okay. whatever works for you is okay. i would just add to that that if there's ever a time in this process that those folks feel like they would get any comfort from talking to me, from crying with me that i'm here for them. >> mark, that's going to mean the world to them. i can categorically state that. i thank you. i want to thank you for your...

They didn't know anybody here, but they did know every single one of those families. how, mark, can you deal with this? >> you know, just listening in those words resonated with me. it's ten years this december 14th since my 7-year-old son daniel was shot to death in his first grade classroom at sandy hook elementary. i agree with jamie, this changes you. it's rewired my dna. it's not something that we went through nearly ten years ago. it's something we'll live with for the rest of our lives. it's important for folks to know that these stories are not just about the victims and their families...

Puerta's son daniel was a high school junior when he died in april 2020. >> i was holding his hand when he took his last breath horrible >> reporter: puerta believes daniel thought he was buying a legitimate painkiller through snapchat, but the half pill he took was a counterfeit containing fentanyl. puerta says law enforcement told him it took months to get answers out of snapchat do you still know families who are waiting for answers? >> oh, yeah. >> reporter: snapchat says it's responding more quickly now to legal requests from law enforcement, reducing the wait time from months to a matter...

But it is understandably, jake, hollow. >> we have the moments where there's any kind of a victory or form of progress you want to celebrate and then it hits you lake a gut punch. you know, our daniel is still gone. it's a strange psychological dynamic that continues to beat the crap out of us. we can protect other families by course correcting for this advertising practices that these companies are engaging in. we'll do that. accountability. especially when you're marketing the single most lethal consumer product there is. you should have extra responsibility. >> reporter: none of this will b...