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Top News In Source Support Today - Breaking & Trending Today

05.26.21 -- Workforce Trends And World-Class Service

05/26/21 Field Technologies Online Newsletter ....

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05.24.21 -- Why You Need A Service Dream Team And How To Build One

05.24.21 Why You Need A Service Dream Team And How To Build One

By Aly Pinder, IDC
Some organizations plan to delay new equipment purchases as they assess what will be their next normal. This will put an outsized strain on the service organization as legacy and aging equipment gets pushed to its limits. The challenge will be how field service organizations can deliver increased levels of support and quality experiences with finite resources.
Featured Articles
Submitted by Help Lightning
Touchless support has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning s virtual expertise software. ....

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05.17.21 -- Drive Revenue With Exceptional Customer Experience Anytime, Anywhere

05.17.21 Drive Revenue With Exceptional Customer Experience Anytime, Anywhere

By Paul Hesselschwerdt, Global Partners Training
The way field service teams operate and deliver service is changing, and this rapid pace of change is being driven by new customer expectations, advancing technologies, IoT, and what some are calling “servitization.” No longer is service a reactive practice today, customers expect proactive attention from their field service provider. This creates opportunities for forward-thinking providers to establish themselves as valuable partners in each client’s mission to succeed.
Featured Articles
Submitted by Skedulo
Digital transformation may be the biggest buzzword of recent years. But it could also be the single most important endeavor your business undertakes. ....

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05.12.21 -- Fleet Technology 2021 Trends And Predictions

05/12/21 Field Technologies Online Newsletter ....

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IDC Research "The Business Value of IBM Open Source Support"

IDC Research The Business Value of IBM Open Source Support
IDC research conducted on a selection of open source software technologies that have commercial support options available, compared the experience customers had when using those open source software technologies both with and without the commercial support. The collection of open source software solutions considered in this research is a suite of technologies for which IBM offers commercial support services.
IDC spoke with these customers about how they are using IBM Open Source Support to optimize their use of open source application runtime software, database, and DevOps software solutions and applications. For the study participants (and the industry overall), open source technologies are increasingly important to their overall IT and business strategies, pushing them to find ways to increase both the breadth and depth, as well as the effectiveness, of their use. ....

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