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Emission. they are young people and they are dealing with something this terrible. it's hard to listen to. >> absolutely, ryan young, thank you for bringing us that story. we have to remember the victims, the people who are really impacted in that community that need all of us to send our healing energy their way. words cannot begin to convey the emotional impact on people affected by a mass shooting. i want you to imagine now being rosie granatos. she was on the phone with her twin sitter mary. she was a postal carrier. she was wrapping up her shift. this is doorbell camera video of her at wo...

Charmin stock found something had just happened at their farmhouse. they did not assume the worst. even when they tried to call back, their brother, andy, who was on scene and now wasn't answering. >> around 11:00, 11:30, both kass and i were like, something is really wrong. the minister called and said, you need to come home. i said, i'm not going anywhere until you tell me what's wrong. he said, your mom and dad have been killed. i think i did start screaming. and we headed towards the farm, to be with andy. never in a million years would you think you would see your parents' house taped off...

Very much so. >> reporter: what does that loss feel like? >> yeah. i can't put it into words. it was tremendous. it was awful. i immediately call mark, and i'm babbling on the phone. like i can't even speak. >> reporter: mark jicha is charlie's uncle, lynn's brother. >> after the initial shock, there's disbelief. i didn't burst into tears right away. i didn't start screaming. i was just stunned. >> reporter: lynn grew up in ohio. she was the baby of the family, the only girl. here she is with her two older brothers, jon and mark. but lynn was not like them. >> she was a tentative girl, whereas...

>> reporter: you never think it's going to be you. >> oh, no, no, no, no. it's surreal. very much so. >> reporter: what does that loss feel like? >> yeah. i can't put it into words. it was tremendous. it was awful. i immediately call mark, and i'm babbling on the phone. like i can't even speak. >> reporter: mark jicha is charlie's uncle, lynn's brother. >> after the initial shock, there's disbelief. i didn't burst into tears right away. i didn't start screaming. i was just stunned. >> reporter: lynn grew up in ohio. she was the baby of the family, the only girl. here she is with her two older ...

Try the next size up and get up to 20% better coverage day or night. because better coverage means better protection. always >> reporter: but like the rational farm folk they are, 30 miles away and close to the nearest hospital, they did not assume the worst. even when they tried to call back andy, who now wasn't answering. >> by 11:30, both of us were like something's really wrong. and the minister called and said, you need to come home. and i said, i'm not going anywhere until you tell me what's wrong. and they said, your mom and dad have been killed. and i think i did start screaming.