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>> her nose -- she said everytime she comes in there she wants to do something more than she did the first day. >> she wants to progress everytime. that's her own goals she sets. >> the mom says her daughter is in a lot of pain and hasn't been speaking very much. trace gallagher is here. do we know what happened here? what went wrong? >> reporter: mckenzie's father says her chute never fully deployed, kind of half opened and she just kind of spiraled down to the ground. but the guy who owns the skydiving center says the chute did fully deploy and the 16-year-old never followed her training gui...

>> >> we have a first time jumper >> she was making her ever parachute jump on her 16th birthday but her chute failed to fully open making her dream into a nightmare. >> got on the radio on the ground trying to talk to her and he keeps telling her cut away, cut away, pull away, release the chute, she can't do it. she is going too fast. >> she was on a static line. the parachute failed to open automatically and should have. but the canopy failed to extend fully and instructor bob swanson says there was nothing wrong with the chute. >> the rotation in accordance with the training she had earlier...