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Program or a step process to try to save the house. it was just really cold and dry, cutthroat and dry. >> reporter: financial freedom tried four times to foreclose on her grandmother's home. she fought back. she got help and she stopped it. others weren't so lucky. >> this was a big part of their business, and, you know, it caused a lot of pain and suffering for a lot of seniors. >> federal regulators heard horrible experiences, onewest and financial freedom. this letter is from a woman who says onewest was guilty of, quote, unethical business practices. another from a 90-year-old woman whose...

United states won't be there but rebels, turks and russians will be. i think the rebels believe this might be best opportunity. if they don't come up with a cease fire that holds, reach political agreement with the government in damascus, i don't think they have the strength to hold out much longer. they've been dealt a very devastating series of defeats and there's no reason to think the russians are going to let up until they assure that bashar al-assad remains in power. >> in istanbul, for the backers of the cease fire, turkey and russia, just a first step. what happens next? >> that's righ...

>> but that was done back in the 1700s when the communication and what the -- the voters knew and what the electors knew was so hugely different. what you are effect calling for is overturning the will of 130 million people who followed this election, who heard the allegations of the russian hacking, who saw the fruits of it, and don't -- and know as much as you do. >> well exactly the opposite. donald trump is only the president-elect, only apointing cabinet members because there is a two-step process. because if it was just the will of the american people, hillary clinton would be the presid...

The decision of the wise men and women. >> but that was done back in the 1700s when the communication and what the -- the voters knew and what the electors knew was so hugely different. what you are effect calling for is overturning the will of 130 million people who followed this election, who heard the allegations of the russian hacking, who saw the fruits of it, and don't -- and know as much as you do. >> well exactly the opposite. donald trump is only the president-elect, only apointing cabinet members because there is a two-step process. because if it was just the will of the american peo...

The decision of the wise men and women. >> but that was done back in the 1700s when the communication and what the -- the voters knew and what the electors knew was so hugely different. what you are effect calling for is overturning the will of 130 million people who followed this election, who heard the allegations of the russian hacking, who saw the fruits of it, and don't -- and know as much as you do. >> well exactly the opposite. donald trump is only the president-elect, only apointing cabinet members because there is a two-step process. because if it was just the will of the american peo...