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Businesses. so many people do more than one thing these days, and you are one of them. let's just dive right into snapchat. i think a lot of our audience still thinks of it as the kids use to send pictures to each other that disappear. what is the story section. >> yeah, so the story section is kind of like your facebook fan page or your instagram profile. you can post a series of images or videos that get displayed on your stories, so anyone that's your friend -- that's following you, can actually see the stories. >> so number one, just like on facebook or twitter, you have to accumulate thes...

They'll appreciate getting to know you better and those deeper connections may help you weather any service issues that could crop up in the future. four, make sure you're likable on social media. pay attention to which networks your valued customers prefer and then follow suit. and five, ask for help. solicit their opinions if you're looking at a different service model or a different policy. you'll get valuable information and also make your clients feel appreciated. you may know snapchat as the mobile app that lets you send pictures and videos that self-destruct after a few seconds. with ...

Company that provides software for small businesses. so many people do more than one thing these days and you are one of them. okay. let's dive right into snapchat. ang lot of our audience thinks of it as the thing that kids use to send pictures to each other that disappear. >> the story section is a like your facebook fan page or instagram profile. post a series of images or video that get displayed on your stories. anyone that's your friend -- that's following you can see the stories. >> so number one, just like on facebook or twitter you have to accumulate theed people to follow you. >> exa...

Done by the philadelphia fire department. they are going to do everything they can to make sure if there is anyone else in there they will find them. >> and the fact of minor injuries. >> that is incredible. jenna: that is incredible. what we learned from the press conference is nothing short really of a miracle when you look at the scene. 12 people taken from the rubble of this building collapse and all of them, according to the fire commissioner and the mayor that were just speaking with only minor injuries and in stable condition. now, the other thing that we learned, jon is that there are ...

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