Conversational AI uptake remains low, but has strong potential
Voice AI is expected to reduce global call centre labour costs by as much as US$80 billion by 2026, according to Gartner. However, Australia’s...
Source: crn.com.au
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Conversational AI uptake remains low, despite its promise
Voice AI is expected to reduce global call centre labour costs by as much as US$80 billion by 2026, according to Gartner. However, Australia’s...
Source: crn.com.au
The anywhere, anytime, any device workforce is finally here
In 2013, Yahoo’s then CEO Marissa Mayer controversially sent a company edict declaring her 12,000 staff were banned from working from home. Wh...
Source: crn.com.au
Go hard AND go home
A year into the pandemic, the management consultant at McKinsey and Company went back to their core clients to understand the impact on their businesses...
Source: crn.com.au
The five 5Ps behind cloud success: How Ingram Micro Cloud supports your business
With resellers across Australia pivoting to building cloud practices that meet the needs of end-users increasingly preferring on-demand and as-a-se...
Source: arnnet.com.au