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>> would you turn to page 9 of that document, please. and it states challenges on page 9 in this presentation by cgi. and it says under challenges, unable to determine at this time whether low enrollment counts are atribable to system issues or due to users choosing not to selector enroll in a plan. so those are two completely different issues, obviously. fw it is a system issue, that's something you have confidence at some point will be resolved, correct? >> yes, sir. >> and if it's a user selection issue, that's an entirely different story, is it not? >> yes, sir. >> okay. now, you know, whe...

It states challenges on page 9 in this presentation by cgi and it says, under challenges, unable to determine at this time whether low enrollment counts are attrittable to system issues or due to users choosing not to select or enroll in a plan. so those are two different issues obviously if it is a system issue that is something you have confidence at some point will be resolved, correct? >> yes, sir. >> and if it's a user selection issue that is entirely different story, is it not? >> yes, sir. >> okay. now you know when you used the phrase earlier about a punch list, that's, that's like hav...

Understand it, this is not our document. >> yes. would you turn to page 9. and it states challenges on page 9 in this presentation by cgi. and it says under challenges. unable to determine at this time whether low enrollment counts are attributable to system issues or due to users choosing not to select or enroll in a plan. so those are two completely different issues, obviously. if it is a system issue, that's something you have confidence at some point will be resolved, correct? >> yes, sir. >> and if it's a user selection issue, that's an entirely different story, is it not? >> yes, sir. >>...

Sabre say happened in the wee hours of morning it had a system issue and no word on what they mean by that but what happened is a mass i've outage with reservation systems and causing delays for your flight. it affected not just making reservations, it affected boarding and check-in and so we looked at several airlines that had these issues. alaska had 50 flights delayed takeoffs and virgin said they to manually book their flights. american airlines saying we're sorry for the inconvenience. there were delays all over the place. even injohannesburg. >> it also shows what one hiccup and how inte...