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Join directv today starting at $35/month. no extra monthly fees. ♪ boulder, colorado, a college town surrounded by the rocky mountains. >> the ramseys were kind of an anomaly in town in some ways because they were from the south. i don't think they ever felt entirely comfortable in the sort of granola haven of boulder, a place that disdained mink coats. >> it's a beautiful spot but very different than what we were used to. we were business people in a near socialist economy. it was very strange. >> it was an adjustment for patsy ramsey as well.

>> perhaps at first i leaned towards the parents doing it, but as i got into the case i started seeing red flags which started pointing the other way. >> the case took on a whole new turn. schmidt found evidence at the crime scene he thought directly pointed away from the ramseys and to an intruder. first an open and broken window in the basement. police had dismissed it when they first searched the house, claiming the window was too small for an adult to fit through. schmidt begged to differ and made his own demo. >> it really wasn't that difficult coming in that window. >> and something else...

The guy who had been in the ramsey house playing santa. >> john ramsey later told police he thought santa claus was a strong possibility. >> have you got any ideas who this could be? >> bill mcreynolds. he and jonbenet had a special kind of bond. she worshipped him. santa claus. >> we later find out his daughter had been kidnapped something like a decade before, his wife had written a play about a little girl who was killed. >> it seemed a good lead, but after multiple dna and writing samples mcreynolds and his wife were cleared. john also pointed to their housekeeper and her husband. >> linda...

The children, jonbenet and burke. >> pam barday sometimes joined her husband on flights with the ramseys. >> they loaded the plane on the 25th with presents and michael went out there early to get the plane warmed up and ready. >> it was quite early in the morning, and i had gotten dressed and was on my way to the kitchen to make some coffee. >> i was shaving, i guess, in the bathroom. >> and we had a back staircase from the bedroom areas, and i always come down that staircase and am usually the first one down. and the note was lying across

On two pieces of jonbenet's clothing. this led to one of the most controversial moments in this sensational case. a letter of apology to the ramseys from the boulder da. >> to come out and say we definitely conclude that these folks can be exonerated is an inaccurate portrayal of the evidence. >> current boulder d.a. stan garnett says an apology to the ramseys was inappropriate. >> it created the impression that the evidence in the case is much clearer than it is. the evidence is very compromised. >> after a dozen years of being suspects, the entire ramsey family was officially cleared. >> peo...