Detailed text transcripts for TV channel - MSNBC - 20110313:11:46:00
You have a bad experience in a restaurant ten years ago you leave and maybe you will call your best friend and your mom. three people are affected by that experience no. now as we all know -- absolutely. phone, check-in, take a picture. you know, text it, tweet it. >> yelp. >> facebook it. tumbler it. all that stuff. and i'm surprised that people are struggling to understand the economic impact of that. it is substantial. i believe customers with a pulse, actual heart, that are actually going to care about the end user are going to win in a world where the consumer and the user is gaining more...
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