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Some glitches with the sign-up process. 19 days later the administration acknowledged major problems in fact with the site and announced a quote, tech surge, that would fix the whole thing by the end of november. then the congressional hearings began. remember these, october the 24th? federal contractors blamed the administration for the problems. cited their decision to have people create accounts before they browse around the health plans. more problems came, halloween, october 31st, the website crashed for the second time in one week, right in the middle of testimony from kathleen sebelius....

March. >> so how did we get to the point? starting on october 1st, when healthcare.gov launched and crashed that same day and obama admits there are glitches with the sign up process. and 19 days later the administration announced a tech surge to fix by the end of november and federal contractors blame the administration for the problems you are experiencing. and then more problems on october 31st, website is down and in house testimony from kathleen sebelius it went down. and yesterday, the white house saying the status quo was night and day from october 1st. >> moenl the justices decloined t...

Setback it represents for the long troubled online portal participation in president obama's signature law. administrators do boast some improvements since problems when the web site first materialized in a big way. to wit the after launch time 8 seconds now down to 1 second. pages are said to be loading incorrectly 1% of the time. more visual cues have been added for smoother navigation of the overall site. major problems. verifying users' identities when they apply to for subsidize insurance coverage. not always transmitting accurate data for enrollees. processing payments for insurers still...

>> yeah. i think it is fixable. we did see behind the scenes in terms of what they're doing and what kind of efforts they've had under way for the last couple -- i guess it's been almost two months since they got the website up and running and then they had this thing they called the tech surge where they brought in some outsiders and some more people to put more effort into it. they wanted to show what they've worked on up until now and what they plan to do to get it really ready for the final push. >> what did it look like inside this place in maryland? qssi i believe is the name of the plac...

What do you make of that statement that they think it's going to get worse before it gets better? >> the statement is very true, martha. because what oracle and google and this tech surge have been called in to fix is only going to be the user experience in terms of helping them log in. but once you lock in, there's got to be integration between cgi, the company building the web site, the data hub, between federal and state systems to check eligibility information, and then the web sites, the insurance plans where you actually start to be able to spot shop. and none of these systems today were...