CNN New Day Saturday May 31, 2014 11:15:00
To deal with three over arching issues. deal wg management, technology and metrics. make sure that best management practices are mandated throughout the agency. they've got to get on the technology train and really revamp the technology tools the v.a. has and then they've got to make sure metrics are focuseden 0 the quality and care to veterans, not so much the quantity. that's one of the reasons people think we saw the secret list coming out of phoenix and other places. directors were so focused on the quantitative metrics they were forced, they were going to be jumped on that they ended up c...
Source: archive.org