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In a recent interview, K. Krithivasan, CEO of TCS, said that AI would result in a “minimal” need for call centres within a year. He is probably right. Chatbots today are better at comprehending human languages; they are also cheaper. So, what happens to the human agent?
Teleperformance plans to add 60,000 employees to its rolls in India in the next three years, taking its headcount to 150,000. It will also expand to 40 different sites in 20 cities.
Neha Sethi, Head of Marketing at Teleperformance India, joined us for a quick chat as part of our Marketing Maestro interview series. What’s been your…
An IIM Calcutta alumnus, Anish is a highly accomplished professional with 25+ years of experience in handling...
Gurgaon (Haryana) [India], March 10 (ANI/PRNewswire): In line with their commitment to being a Force of Good and creating a safe workplace for all, Teleperformance, the global leader in outsourced digital integrated business services, today announces it has been awarded the ISO 45001:2018 certification for 37 of its offices, and the 14001:2015 certification for 15 offices in India. ISO 45001, also known as the Occupational Health and Safety Management System Certification, is the world's first International Standard for occupational health and safety (OHS). Verifying that Teleperformance i...