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>> right. we did have a style of being very polite. i had a rule in the press office that every call gets returned promptly. everyone is treated nicely no matter how rude or hostile. >> bill: no matter how much you hate them, you treated them nicely. >> inside, there are times you could see that -- the red would come up on my neck and i would just try not to lose my temper. i did lose it a couple of times. >> bill: helen what's her name? >> with helen thomas. >> bill: you laid her out. >> there was one day when she questioned whether our troops in iraq were purposely targeting innocent america...

Very polite. i had a rule in the press office that every call gets returned promptly. everyone is treated nicely no matter how rude or hostile. >> bill: no matter how much you hate them, you treated them nicely. >> inside, there are times you could y. >> bill: here is the deal. carney doesn't do this. i mean, he gets into back and forth, but every press secretary does. it's the guys behind carney who after the article comes out or the television analysis is put forth, call up and yell and

>> right. we did have a style of being very polite. i had a rule in the press office that every call gets returned promptly. everyone is treated nicely no matter how rude or hostile. >> bill: no matter how much you hate them, you treated them nicely. >> inside, there are times you could see that -- the red would come up on my neck and i would just try not to lose my temper. i did lose it a couple of times. >> bill: helen what's her name? >> with helen thomas. >> bill: you laid her out. >> there was one day when she questioned whether our troops in iraq were purposely targeting innocent america...

Very polite. i had a rule in the press office that every call gets returned promptly. everyone is treated nicely no matter how rude or hostile. >> bill: no matter how much you hate them, you treated them nicely. >> inside, there are times you could see that -- the red would come up on my neck and i would just try not to lose my temper. i did lose it a couple of times. >> bill: helen what's her name? >> with helen thomas. >> bill: you laid her out. >> there was one day when she questioned whether our troops in iraq were purposely targeting innocent americans and that's when i said -- >> bill: i...

>> right. we did have a style of being very polite. i had a rule in the press office that every call gets returned promptly. everyone is treated nicely no matter how rude or hostile. >> bill: no matter how much you hate them, you treated them nicely. >> inside, there are times you could see that -- the red would come up on my neck and i would just try not to lose my temper. i did lose it a couple of times. >> bill: helen what's her name? >> with helen thomas. >> bill: you laid her out. >> there was one day when she questioned whether our troops in iraq were purposely targeting innocent america...