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5% of them were not of mental capacity to realise that you had to put your details in a template letter and they still had their money deliberately ripped off them. and ifound that made me angry then. and it makes me angry now. i can see, i can hear the rage. and rage with what? because it's just not fair. it's not right. it's not a proper way to behave. the answer i can hear people shouting at the radio or the telly is get involved. now, you did want a peerage at one stage. yeah. yeah, ijust got turned down again a couple of weeks ago. actually turned down. yes. for cross—bench? yes. by who...

Is early on in my career. i don't think anyone would be stupid enough to try it now, but i get it on social media sometimes. no wonder you're so good with money. you'rejewish. and i come back and say, "you do realise that's anti—semitism, right?" and actually, am i the stereotype of the old—fashioned stereotype? because should i not? you know, what i do is about how to take on companies, how to empower the consumer. it's a very difficult one. and it's actually brave of you to bring it up. and i think wejust need to separate that. i am not the moneysavingexpert because of my religion. no, g...

Being an epiphany for you. why did that campaign and that letter, famous template letter that you said people could use to say to their bank, "i'm being overcharged, stop it." why did that change your view? well, it was a great campaign. we got people £1 billion back and later went on to get people around £12 billion back on ppi, which was similar. the epiphany from bank charges was a mental health epiphany. so when i started this, if you were interviewing me in 2003, when i set up the website, i would have said, "the company's job is to screw you, ourjob is to screw them back." we live in a...

Many people had thousands of pounds worth of charges, and it was a cross—subsidy of the poorest to the richest 5% of the people who were paying these hideous, unfair, disgraceful charges. 5% of them were not of mental capacity to realise that you had to put your details in a template letter and they still had their money deliberately ripped off them. and i found that made me angry then. and it makes me angry now. i can see, i can hear the rage. and rage with what? because it's just not fair. it's not right. it's not a proper way to behave. the answer i can hear people shouting at the radio o...

There were 6 million of them done. people would wear it, says your name, your address. they would not delete the your name, your address and where it says my case. so they would keep in all the bits that were the template and not delete them. just literally pick it up and send it. no, no, no. they would have to stop it. but there were 5% of people who would just print the letter and not personalise it. and, you know, you can look at it in a smiley way. but i didn't then, and i don't now. i still find it desperate and depressing. that the biggest and most profitable sector that the banks had, w...