BBCNEWS HARDtalk June 4, 2024 00:37:00
Change, and that involves change on the railways. for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight rail customers now purchases their ticket in a ticket office. why do you need all these ticket offices? it's notjust about the sale of tickets, it's about the ability to help people who've got accessibility needs, visitors to our country, people who have got disabilities. so, the ticket office is a hub, it's the c...