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Was only against that particular franchise and ended that franchise relationship saying gold's gym maintains the highest level of standards and no other gold's gym locations around the country were involved or impacted by this in any way. the better business bureau telling us they receive more than 6,000 complaints of all kinds on gyms last year. some of those people trying to cancel their memberships. how can you avoid being one of them? if your first response is to pick up the phone or cancel in person, consumer reports says you could be wasting your time. >> first thing to do is take out th...

Abc's mara schiavocampo reports on a plan that worked for her. >> reporter: stephanie connolly is a 31-year-old legal assistant with a very familiar new year's resolution. >> how much do you want to lose? >> 75 pounds to 100 pounds. >> reporter: i'm here to tell her it's possible. three years ago after having my daughter, i found myself at 230 pounds and miserable. determined to lose weight -- >> good girl. >> reporter: -- i accidentally stumbled upon shocking revelations that helped me drop 90 pounds. findings i've published in my new book "thinspired." tip one, eliminate your trigger foods. ...

The driver's seat. nothing more exciting than slipping behind the wheel of a driver's seat of a new car, even a new used car. >> traditionally the process of buying that car has been anything but exciting. abc's paula faris now with the tips on buying a used car without getting taken for a ride. >> reporter: maria and cedric smith in atlanta have a full house. four young kids going in four different directions. and only one car to get them there. >> buckle up. 150,000 miles. we use it, we drive everywhere. >> reporter: they are in the market for a safe used car but don't want to get taken for ...

Wellness editor, author of "eat it to beat it" has the skinny. tip one, all about timing. >> don't snack in the morning. people who snack in the morning snack tend to snack more throughout the day. there's no reason to snack in the morning. if you're snacking in the morning, it means your breakfast is broken. >> reporter: tip number two, add a little color into your life. >> you are going to be aware of every bite that way. variety is the spice of life and key to smart snacking. >> reporter: tip three, add that protein. so, you want to muscle up your munchies. you don't want regular. >> no. yo...

That could help you, too. >> gosh, that's my baby. >> reporter: sandy is about to be a first-time mom and listening to her baby girl's heartbeat is -- >> the best sound in the world. >> reporter: even before baby, some bills have already been delivered. >> you have no idea how much this is going to cost, do you? >> not really. >> that fine print, i think, kills you every time. >> reporter: so we brought in our health care consumer advocate michelle katz to help sandy and her growing family navigate through thousands of dollars in incoming charges. tip one, did you know that different hospitals...