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Whether we're on the bus or on the train we tend to keep to ourselves. but what happens when a typical trip turns into a life or death situation? in our next stories the people you'll see may have surprised even themselves with their quick reactions. a woman falls from a subway platform and bystanders wave frantically to try to stop the oncoming train. >> a come falls fr >> i was just too scared. you don't want to take anybody's life. >> it's november 6th, 2009. bill lynch waits for the train at boston's north station after leaving his job as an usher for the boston celtics. >> it was about 10...

She'd get some idea of what we were doing. i don't think she would have been looking for anybody in the middle of the tracks. >> sharis lewis is driving the train when she sees bill waving at her. >> as i'm coming in i notice a lot of people on the platform but particularly this one guy that's really frantically waving and he was really on the edge of the platform. i'm like, okay. you really need to move or you're going to fall in so i initially i am slowing down because my concentration is on him. >> when she looks down into the pit where bill is pointing she notices a shadowy, moving figure....

Train platform on her way to work. she notices a young couple at odds and instinctively pulls out her camera phone. >> started recording on the platform because i thought he was going to like eventually snap before we get on the train. i thought he was going to hit her and everything. but he just kept walking away from her. >> the train arrives and laws and the arguing couple board the same car. by now, the young woman is causing a scene. >> oh, wow. >> everybody on the train sat down and they were just watching her act out on this boy that, clearly, didn't do anything, didn't call her any nam...

>> he, through his experience, had seen something going on above the fire, around the fire, wherever he could see, he knew that something bad was about to happen. >> on the train platform below, passengers are now being urged to get out. the quickest escape route is up another bank of escalators near the fire. these, too, lead directly to the ticket hall. >> as soon as we got near the top, we noticed it was really dark and smoky. at that time, there was this policeman with a flashlight saying, "hurry up, don't just stand there." >> but the warning comes too late. >> as soon as i went through t...

Train that night whether she sees bill waving at her. >> as i'm coming in i notice a lot of people on the platform but particularly this one guy that's really frantically waving and he was really on the edge of the platform. i'm like, okay. you really need to move or you're going to fall in so i initially i am slowing down because my concentration is on him. >> when she looks down into the pit where bill is pointing she notices a shadowy, moving figure. >> like okay. that's not supposed to be there. that's a little bit too big. and i noticed there's someone in there and then, you know, automat...