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Bait and switch, fly more, but now they are making it impossible for us to do so. who are the best and worst and what are they doing to keep us from using our miles? >> multiple questions in there. there was a survey done by a company, what they did is went out and tried to book over 6,000 times using frequent flyer programs. they had large disparity in how these companies are responding. it turns out the best is southwest. over 99% ticket availability on the southwest program. only one out of the top five was american airlines. quite training in, worst was 10% availability. if you are going t...

Want to turn our attention quickly to the weather situation in tennessee. a tornado watch is in nashville. it is flooding. bonnie schneider, inches and inches of rain there. >> it only takes a few to dislodge a car or an suv. how about a giant, i mean a large, r.v. how much water does it take? there was enough to dislodge it on r-24 in nashville, tennessee and take it flowing down a road that looks like a river. the water is well over a foot. those are cars you see. the tractor-trailer almost submerged. finally, the trailer breaks apart for from the force, the current of the water flowing. it ...

Time. >> how do they calm the nerves -- if you don't know how to swim and you've never scuba dived before and you're on this perilous journey. if someone panics, they went breathe under water. how do you control for that? can you? >> well you control for it by getting as much training as you possibly can. they've had the last few days to get the training in. while i'm sure they would have rather had several months to get the training in, baring the circumstances that they're in, they're going to do the best that they can. a lot of what we find in rescue is that building of the trust. i've actu...