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Upon checking the Uber app, the passenger saw that the ride had been correctly booked for T2, and the extra charge appeared to be unjustified.
Sudhirkumar Shrivastava, a senior administrator who chairs the group, has suggested that cabs be granted a maximum of 20 minutes to arrive at the pickup location, with penalties for lateness. The group, which was established in April, will soon submit its final report for the required endorsement.
The panel has recommended that taxi aggregators like Uber and Ola be fined every time a driver cancels a ride without confirmation from the passenger.