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Time walking through the front door. and being amazed that she was in a wheelchair. and the first thing i thought was, how does she get in and out? >> the disaster masters make their way around the packed home to assess the severity of the problem. >> behind the door, up against the wall in the closet, still stacked to the ceiling and little paths back into the living room. kitchen in the back. you could barely walk into the kitchen. >> it was a mix of construction material like tiles, plaster, to repair walls, tools and things that she had recently purchased as gifts. >> just a complete mess....

>> it takes ten times more work and effort to do simple things than it should take, to take a shower, you have to get all your stuff from your bedroom, make sure you have your flip flops on, step over your baby gate, walk to the other end of the house. i don't walk around barefoot. i don't want stuff on my feet. it just flat-out grosses me out. to cook anything, i have to go to my fridge in my room, get everything i needed, get all my utensils and bring it into the kitchen to prepare my food, then clean it and take it all back to my room. to sweep and mop, i have to do a quarter to a third of ...

>> a lot of paperwork. people have a huge problem with what to do with paper. >> the crew begins carefully sifting through the debris room by room. >> we don't take the snow shovels and just haul the stuff into a trash can. we actually go through everything. we're going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. >> the removal takes a seven-person crew three days to complete. >> we left him in really good shape. >> the cluttering client avoids eviction. and just months after the cleanup, they receive an unexpected call. >> out...

To the ceiling. >> shut the door and locked it. i'm sure if you opened it up, it would all fall out. >> looked like stuff you'd find digging through the garbage. >> there was a note in there saying in is my stuff. do not take it. it's not garbage. this is my stuff. >> with the camera still rolling the group moves into the neglected home to assess the damage. >> different places in the house had different things. when you initially walked into the house, it was a breezeway between the garage and the actual main house. that area had junk, laundry bottles, every bottle and just things like that. ...

Eviction. he felt the pressure. >> 2005. they head out to survey the scene. >> he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. >> and what they find shocks even a team of experienced professionals. >> this place was one word -- abysmal. you had to push the door open with your shoulder to get it open. then you walked around sideways like this to slip in. just get in. and from there, there was virtually everything, food, clothing, stuff, everywhere. >> the debris in this case was a lot of tr...