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Now being audited as part of this investigation. in portland, oregon, va officials say tens of thousands of appointment requests took more than 14 days to fill. and the va in seattle is now facing a lawsuit from a family who says delays in scheduling surgery contributed to the cancer death of a vietnam-era veteran. the president called veterans affairs secretary eric shinseki to the white house and demanded answers, saying he's outraged and insisting whatever's going on at the va needs to be remedied now. >> we are going to fix whatever is wrong, and so long as i have the privilege of serving ...

Dollar new computer system designed to improve efficiency at the va 97 percent of all of the claims are still filed on paper. two veterans affairs offices in virginia and north carolina are facing structural damage to their facilities over burdened by the weight of the paper claims. the budget increased more than 40 percent over the last 4 years to $140 million. it's budget is second only to that of the department of defense. the president's secretary of veteran's affairs retired gener the american hero award at the night of heros gala. some lawmakers are calling for him to resign his cabinet ...

One in four veterans wait more than a month to see a doctor. that means during the course of the year, as many as a million veterans may be waiting more than a year to see a doctor. that's wrong. that's unacceptable. >> it is wrong. it is unacceptable and outrageous. if my guess is, if i were to ask you what is the worst case scenario here, you're probably going to tell me suicide. >> yes. i'm going to tell you suicide. it's tragic. just last week i spoke with a suicidal veteran who was denied care in a va facility. this is beyond unacceptable. this is tragic. and va needs to get fixed. va nee...

Resignation and announced the decision after a meeting with shinseki at the white house. >> a few minutes ago eric shinseki offered me his own resignation. with considerable regret, i accepted. he worked hard to investigate and identify the problems with access to care but as he told me this morning, the va needs new leadership to address them. he does not want to be a distraction because his priority is to fix the problem and make sure our vets are getting the care they need. that was rick's judgment on behalf of his fellow veterans. and i agree, we don't have time for distractions. we need t...

Organize and provide the funds in order for all of the stuff to make what happens happen. and at the end of the day, this is a long-term problem that's not going to be solved by replacing one or a dozen people. >> in fact, general shinseki was out at the veterans organization today and that's where he first acknowledged -- apologized deeply and acknowledged how widespread the problem is. let me play that for you. >> i can't explain the lack of integrity amongst some of the leaders of our health care facilities. this is something i rarely encountered during 38 years in uniform. and so i will no...