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Those other responsible. >> reporter: they talked about the final straw. >> for me reading the inspector general's report saying that not only is there ares of phoenix but 40 other facilities and it is widespread and the discussion was about the secretary and not about the vets. >> i have respect for general shinseki and his service. and i am a captain and a major. and i have tremendous respect for four stars temperature was not a resource. it was a leadership problem and the he made the right decision. >> there was great respect for shinseki's years serving the country. >> our vets deserve be...

And why can't we fix this? we mentioned that the va has more than 300,000 employees. and there is a lot of big businesses that have to get fixed and how would you explain why it is insurmountable. and why they look at it with the big guys and we are not sure how. >> there is a lot of issues and i am not sure it is easily fixed. if i could we would have done. that and as you said, it is it a gigantic bureaucracy. i don't think americans realize how big it is. and the va said last year, and this is not the matter of fixing 1 or 2 hospitals. but thousands of medical faces and a lot of them operat...

(applause) so that was august 2009. and it has been several years still and do you think that there is something different about this time or a same old, same old and people are talking about fixing the issues and in the end of the day they continue? >> it is not something that reaches public intchlt they don't usually follow the issues and suddenly focused on the va and what the failings have been. we'll so if that translates you in to more results. it is reducing the number of homeless veterans and this care issue is not a issue for the va and something that his administration hasn't been ab...

At that as far as the management issues are concerned, but look, they know they need to find somebody who has a little bit of political charisma and apolitical at the same time and so political charisma and apolitical at the same time and does that mean a republican or military veteran of such high esteem like ray od oodeearo. who is that? >> and we know that, chris, the president was talking about the v.a.s are the priority and we heard the speech at the graduation, and does this stick on the president? >> well, if he had let shinseki in office and refused the resignation, it would be on the ...

To the white house. >> and that was on the question, dennis, of whether getting rid of the head of the va would fall to someone who now has to learn the system and then try to fix it. i'm wondering if in arizona there is a sense among people familiar with the way the va runs that putting a new person at the top in washington would actually impact the systemic problems locally there in phoenix. >> i think you have to ask that question in the context of who would be the person they put in that spot, what qualifications they have, what integrity they have. then you also have to look at, are you t...