CNN Anderson Cooper 360 June 4, 2024 04:26:00
There today. our passengers getting any help from southwest? >> well pam, we have seen travelers waiting in this line to rebook for more than three hours. some of them can't get a flight until january. for those who are calling customer service, many of them are waiting on hold for even longer. some people are literally sleeping here at the airport. so you can imagine the level of frustration here. as you mentioned, southwest ceo just put out that video statement saying and it that they will take care of the stranded customers, as he puts, that go above and beyond, offering refunds and proacti...