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So there's a lot of human interaction. >> but unfortunately, what's best for the puppies may not always be what's best for the store. >> because the puppies are out in the open for people to be able to play with them and touch them and hold them, we've had a number of thefts. >> these dogs can cost anywhere from $500 to $2,500. but it's not the loss of revenue that bothers cindy most about puppy thefts. >> a man walked in the store, stopped and looked at that puppy, and he reaches through the hole and pulls the puppy out by its neck, puts the puppy under his shirt, and walks out the door. it w...

>> because the puppies are out in the open for people to be able to play with them and touch them and hold them, we've had a number of thefts. >> these dogs can cost anywhere from $500 to $2,500. but it's not the loss of revenue that bothers cindy most about puppy thefts. >> a man walked in the store, stopped and looked at that puppy, and he reaches through the hole and pulls the puppy out by its neck, puts the puppy under his shirt, and walks out the door. it was devastating that he could handle a puppy that way. the puppy could have died if he would have broken the dog's neck. >> cindy quick...

>> because the puppies are out in the open for people to be able to play with them and touch them and hold them, we've had a number of thefts. >> these dogs can cost anywhere from $500 to $2,500. but it's not the loss of revenue that bothers cindy most about puppy thefts. >> a man walked in the store, stopped and looked at that puppy, and he reaches through the hole and pulls the puppy out by its neck, puts the puppy under his shirt, and walks out the door. it was devastating that he could handle a puppy that way. the puppy could have died if he would have broken the dog's neck. >> cindy quick...

>> these dogs can cost anywhere from $500 to $2,500. but it's not the loss of revenue that bothers cindy most about puppy thefts. >> a man walked in the store, stopped and looked at that puppy, and he reaches through the hole and pulls the puppy out by its neck, puts the puppy under his shirt, and walks out the door. it was devastating that he could handle a puppy that way. the puppy could have died if he would have broken the dog's neck. >> cindy quickly releases the tape to the local media and says, thanks to viewer tips, the puppy is recovered in good health. the bow wow bandit is arrested ...

Best for the puppies may not always be what's best for the store. >> because the puppies are out in the open for people to be able to play with them and touch them and hold them, we've had a number of thefts. >> these dogs can cost anywhere from $500 to $2,500. but it's not the loss of revenue that bothers cindy most about puppy thefts. >> a man walked in the store, stopped and looked at that puppy. and he reaches through the hole and pulls the puppy out by its neck. puts the puppy under his shirt, and walks out the door. it was devastating that he could handle a puppy that way. the puppy coul...