Page 26 - Virtual Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Press Release – Expedia May 5, 2021 – Today, Expedia launches its Travel Companions Report, which shows that despite travel gaining momentum across New Zealand and the Tasman, over half (59%) are still feeling stressed about the thought of booking international trips. Although Kiwis are looking forward to travelling again, a quarter have been so overwhelmed by planning their next trip, they have put off hitting “book” two to four times since the start of the pandemic and are estimating needing almost just over 8 hours to plan a trip. Recognising that planning a trip in a post-lockdow...

An old Bob Dylan song titled “The Times They are A-Changin’ ” reminds me of what’s going on in tech today. The reality is the nature of the tech industry is constant change, which is why smaller vendors can come out of nowhere and become market leaders in the blink of an eye.  This forces the established vendors to transform themselves to stay relevant or go the way of names such as Novell, Compaq, 3Com, Sun Microsystems and so many others that failed to change. While evolution has become a steady theme, the rate at which change is happening is accelerating. This is driven...

Published: 29 April 2021 In this new section, our readers can look forward to key updates from HR solution providers - from new product developments or launches, to industry moves and shake-ups. ServiceNow launches Quebec release for Now platform ServiceNow has unveiled the Now Platform Quebec release, introducing solutions that will better connect employees to the resources and tools they need while working from anywhere, such as: Universal Request provides employees with a single service experience across departments and enables cross-departmental collaboration. Listening Posts hel...

Apr 13, 2021 Primary Purpose To be a system administrator for all systems utilised by management in Service Centre of Excellence to monitor adherence andperform scheduling of Service Centre of excellence agents. The incumbent will be responsible for day to day creation, building andassigning of campaigns to agent. To take ownership and accountability for the effective and tactical executionof all campaign activities- Execute the bank strategy using the relevant SCE Systems- Monitor campaigns and ad hoc duties related to campaign lists from MI andstakeholders in the Service Centre environment-...

Vi integrates VIC chatbot with Google Business Messages for consumer assistance Vi noted that this will enable users searching for Vi or Vi Stores on Google Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results. advertisement HIGHLIGHTS The telco notes that this is an industry-first integration and will give 4x7 real-time customer service to Vi users. Last year, Vi introduced the service chatbot for consumer assistance. It recently integrated payment of bills and recharges through WhatsApp.. Vi has integrated its VIC Chatbot with Google’s Busin...