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We all have that nightmare airport story. few like this one, though. watch this. an unidentified and bloodied united airlines passenger in chicago sunday night, getting yanked out of his seat, dragged through the aisle of the plane by chicago police. at one point he slammed his head on an arm rest. he was bleeding all over his face, telling passengers that he's a doctor and just trying to get home to see his passengers, but apparently united overbooked this flight to louisville, kentucky, then had to ask passengers to surrender their seats for competition to make room for four crew members. wh...

Incident and one of the police officers involved is currently on administrative leave. all this started when united couldn't find volunteers to give up seats so crew members could travel from chicago to louisville on sunday. the man in the video was randomly selected, although witnesses say he refused to leave and law enforcement wagon called in. united's ceo released the statement, this is an upsetting event to us here at united. i apologize for having to re reaccommodate with these passengers. we are conducting a review of weapons. joining me is the international president of the association...

More discretion. basically you don't have security having to come into a close quarters situation like in the coach section of an airline, which is really, really close. if you have any kind of physical altercation, it's likely somebody will get hurt. when i was in law enforcement, i've been involved in situations not on airliners but we had to respond to private property to remove somebody that didn't go. if they physically resisted, we had to use some degree of force. i didn't see the police pounding on this person or getting beaten. i believe he was accidentally injured on the handrail or t...

By some accounts he was unconscious at this point when they drug him -- drug him down the aisle, if you will, and his face all bloody. then there was another piece to this whole thing. oscar munoz who is the ceo of united airlines put out tse tweets, then a statement to airline employees which certainly would seem to be to tone-deaf in which he essentially accuses this passenger's behavior of really being behind everything that occurred on that plane. some passengers are now telling us that in fact dr. dow and his wife had agreed to accept $800 each to -- in vouchers to leave, voluntarily leav...

>> i don't think anybody looks at that video and is a little disturbed that a human being is being treated that way. one thing people have to understand is that when there is a potential law enforcement matter, for the president to weigh in, pro or con would prejudice a potential outcome. clearly seeing another human being dragged down an aisle watching blood come from their face after hitting an arm rest or whatever, i don't think ther is a circumstance that you can t back and think this probably couldn't have been handled a little bit better when you are talking about another human being. bu...