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One way to improve the performance of air traffic controllers is putting them in the cockpit. they get a chance to see how their communications impact a working flight crew especially during landings and takeoffs. >> it so valuable for air traffic controllers to see that teamwork that's happening and why we shouldn't give them a different instruction that they're not expecting. >> i had controllers on board. it was a two-way dialogue and it helps both parties understand some of the work environment that the other is operating in. the initial pam was scrapped ten years ago because of security...

Ms. schiavo, thank you so much for joining us. we certainly hope a lot of these problems get addressed. thank you. one way to help air traffic controllers perform better is to show them what it's like to be a pilot. so the government is reviving, it's an old program that puts controllers in the cockpit. details from jeanne meserve. >> reporter: countless times a day, air traffic controllers and pilots converse. but do they really understand what one another is saying? >> on the way. >> sometimes, you know, we've been told by people that say hey, i can't do that. you know, we may or may not u...

In a cockpit to see exactly how their communications impact a working flight crew. particularly during takeoffs and landings. >> it really is so valuable for air traffic controllers to see at that critical point of flight that team work that's happening and why we really shouldn't give them a different instruction that they're not expecting. >> reporter: renaldi did the training before 9/11. after the terror attacks the program was suspended because security became a paramount concern. as a result, about one-third of the nation's 15,000 controllers have never had the cockpit experience. the tr...

Weeks, air traffic controllers will be able to fly in a cockpit to see exactly how their communications impact a working flight crew, particularly during take-offs and landings. >> it is so valuable for air traffic controllers to see at that critical point of flight that teamwork that's happening and why we really shouldn't give them a different instruction that they're not expecting. >> reporter: he did the cockpit familiarization training before 9/11. after the terror attacks the program was suspended because cockpit security became a pair amount concern. as a result, one-third of the nation...

Fully staff the towers. what we're seeing is the normal symptoms of somebody under enormous stress. the somebody happens to be the entire system. >> amid all the uproar of controllers sleeping on the job, the faa wants to put them in the cockpit to improve job performance. the agency is reviving an old program. air traffic controllers would now be able to fly in the cockpit jump seat to see how their communications have an impact on a working flight crew especially during the most important takeoffs and landings. >> it really is so valuable for air traffic controller to see at that critical po...