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Dec 15, 2020
Understanding customer data has been at the core of 2020’s challenges and will remain a critical need for 2021 and beyond.
By Tom Bianculli, chief technology officer of Zebra Technologies
What have been the top three biggest developments in our industry in 2020?
We are dealing with an incredible set of “firsts.” COVID-19 has been a massive catalyst to key industry trends that were already underway. In 2020, the three biggest transformations have been the acceleration of online purchasing, automation investments and dynamic intelligent planning driven by the expansion in fulfillment models. We anticipate these will continue in 2021 and beyond.
Online purchasing – Online shopping and e-commerce have accelerated: According to Planet Retail, 2020 has been an inflection point for ecommerce, which is now projected to account for 28% of chain retail sales globally. This is forcing retailers to quickly adapt and automate their stores, fulfillment ....

Tom Bianculli , Planet Retail , Zebra Prescriptive Analytics , கிரகம் சில்லறை ,