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What’s involved in a typical day as a crisis team member?
“With crisis services, the days can be unpredictable, but how I support the team is as calls come in, I help with the clinical supervision aspect with our practitioners that go out and work with the clients.
“For example, when someone is in crisis, we send practitioners to their homes, and I’m available by phone to help assist the practitioner in any way that I can to make sure we meet the client’s needs, whether it’s through coping skills, resource connection or helping deescalate the crisis situation and be empathetic, listening and calming.”