Forrester
Scott serves digital business strategy professionals. A retail e-commerce specialist with over 20 years of experience with direct-to-consumer marketing, Scott's research focuses on the strategies and technologies for stores and the grocery sector. He has expertise in customer experience, digital marketing, user experience testing, and conversion enhancements. Lately he is fascinated by advances in AI, automation, personalization, privacy, and how data and insights enhance the customer experience.
Jared Norris
Chatmeter
Jared Norris is the Senior Director of Operations at Chatmeter. Norris brings 12 years of experience building customer-obsessed teams and products to Chatmeter. Norris has proven success in growing and scaling business operations for startups, Pre-IPO and Post-IPO companies. He brings over 12 years experience at The Active Network and Medallia across Product, Support, Sales Leadership and GM roles.