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Chubb has released a report, "Digital Business Accelerated ," which explores how small and mid-sized businesses are managing their digital transformation – a transition that has accelerated in the wake of COVID-19.
Chubb partnered with Accenture to survey small and mid-sized businesses in nine markets around the world and the results revealed four mega- trends that impact businesses pursuing digital transformation. These trends are:
Navigating digital-first communications : approximately half of the respondents are focusing on seamless on-demand delivery of products and prioritising tailored products and services that meet the needs of multiple generations.
: adopting artificial intelligence technology, cloud and big data are the top three-year priorities for businesses today.