Commercial AI-powered NLP chatbot by CIMB now available to Malaysian SMEs
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NLP, or natural language processing, is a sub-set of artificial intelligence (AI), where computers can comprehend text and spoken words just like a human can. It’s not exactly new tech though — it’s been around for a long time but has recently seen an increase in uptake and real-world, customer service applications.
This trend of using AI, especially with chatbots is picking up steam in the banking and financial services industry (BFSI), especially since these institutions deal with customers all the time. Recently, Malaysia’s CIMB Bank Berhad and CIMB Islamic Bank Berhad (CIMB) introduced a commercial NLP-powered chatbot for small and medium enterprise (SME) customers.