Why didnt you do it . Man 2 i thought that we did. Lemonis holy [bleep] but we cant always fit everything im thinking into the show. So tonight, im gonna give you an inside look at an episode from our Second Season worldwide trailers. Watch whats about to happen. Over the next hour, im gonna take you behind the scenes to share with you what i was actually thinking during filming. Tom marcus, we didnt do a cost analysis. Lemonis oh, what a shocker. You didnt do a cost analysis again. Share some secrets. What nobody knew i think maybe you knew is that i had a 103degree fever. Nancy youve got that right lemonis . And give you an honest assessment of my decisions. I probably felt pretty stupid in that moment. Tom i cant work with you. Nancy the deal is off the deals off lemonis the deals off my name is Marcus Lemonis, and this is an inside look. Man 3 all right, cameras rolling. Man 4 audio speeds. Man 3 all speed. All right, guys, whenever youre ready. Lemonis with me tonight is amber mazzola. Amber no. Lemonis shes the why are you int why are you interrupting me . Its not your show. Amber im the producer. Its my job to get it right. Lemonis its your job. And so with me tonight is amber mazzola. Shes the executive producer of the show, and quite frankly, been my confidant and my friend for over five years. To say weve been to hell and back would be an understatement. Weve seen everything you can imagine, and weve chosen one of our favorite episodes to give you an inside look. Worldwide trailers designs, builds, and sells concession trailers, mostly to food vendors. Tom etheridge and nancy pappas started the company in 2001 and took it from a backyard startup to a multimilliondollar business. Nancy you got 50 , i got 50 . Lemonis tom and nancy were a couple, and although their relationship came to an abrupt end three years ago, they have continued to Work Together. What people dont know about this whole process is that you know everything about the company before i go, and i know nothing about the company other than their name and what they sell. I dont see financials, i dont know what their Balance Sheet is, i dont know what debt they have. You give me a summary of what kind of business it is, i tell you if im interested or not. Amber but ill say to you, okay, were looking at worldwide trailers. Lemonis right. Amber youll google them, cause you want to see their company, you want to see something about them. Lemonis yeah, ill google them. Amber well, you can lemonis you want me to make a deal on google . I try not to rely too much on it. I dont do that. I want the questions that i ask to be very authentic. I have a tendency, if i know too much, to not ask questions. Amber thats what happens sometimes. Its all in your brain, in your head, and you dont ask questions. You know the answer. Lemonis i think ive gotten better at that. Amber right. Lemonis worldwide trailers brings in 4 million in revenue, but their profits have flatlined around 400,000. From my experience in this industry, worldwide trailers should be making way more than 10 profit. I know theres a huge market for what tom and nancy make, and if i can grow this company as big as i know it can be, i stand to make millions. Hi. Im marcus. Eva im eva. Lemonis nice to meet you. What do you do here . Eva what Everybody Needs me to do. Im the office assistant. Lemonis well, where will i find tom and nancy . Eva in the back. Lemonis she actually hold on a second, pause that for a minute. The conversation was much longer than that, by the way. Amber well, we had you know, we have to say a lot in 43 minutes. Lemonis i know, but theres moments where you cut out content that you just dont find interesting but that other people would learn from them. Amber do you remember back to what you learned that was so fantastic from her that youd like to tell us . Lemonis no, i dont. Amber okay. So, youd like to prove a point. You cant really prove it. Lemonis probably, yeah. Amber okay. All right, lets keep playing. Eva this is where everything takes place. They outfit here. Lemonis and so are they made here, too . Eva no. Theyre actually built from steam up in our georgia factory, and then theyre delivered down here. So, they pretty much come to us like an empty house, and we install everything. Lemonis ill find my way. Its just on the way back there . Ill find my way. Eva nice meeting you. Lemonis nice meeting you. Take care. Nancy hi, marcus. How are ya . Lemonis how are you . Nancy nancy pappas. Lemonis nice to meet you. Nancy nice to meet you. Tom hey, marcus. Tom etheridge. Nice to meet you. Lemonis how are you . Tom good. Lemonis this is the headquarters for worldwide trailer . Nancy yep. Tom this is the headquarters. Lemonis how much revenue will your company do . Tom we did 4 million last year. Lemonis and so how much of that actually fell to the bottom line . How much did you make . Tom maybe 400,000. Amber you have a lot more hair here. Lemonis no, i dont. Not there i dont. No. Amber you do. Lemonis i dont. Look at how much forehead amber its on the sides, its lemonis thats cause i wasnt trimming it tighter. Tom weve built mortuary trailers, casket trailers. Were pretty good at what we do, marcus. Weve been doing it for a long time. Lemonis whos that . Tom thats kita. Nancy thats kita. Tom thats the shop dog. Nancy yeah. Lemonis whose dog is that . Nancy mine. Tom its my dog. Nancy no, no. Thats my dog. Lemonis your dog, his dog . Nancy no, its mine. Lemonis oh. Tom it used to be my dog. Nancy no, it was ours, and she stays with me. Lemonis oh. Nancy we were a couple for 20 years, but were not together for the last 3. Lemonis hows it working together, and is that odd . Nancy i dont really have any issues as long as nobody gets in my way. Lemonis ill make sure i stay out of your way. Did you think it was necessary when i said i would stay out of her way, that you would just have that awkward silence for a moment while shes chewing her gum staring at me . Amber well, i mean, it really happened. She had a huge crush on you. There was a lot of Awkward Silences while she just stared at you and chewed her gum. Lemonis she was like. Amber uhhuh. Lemonis i was hoping i could get a tour of the place. Do you guys want to give me a tour . Both sure. Lemonis oh, wow. Nancy yeah. Lemonis and so, is this essentially a commercial kitchen . Tom yes. Lemonis okay. French fries. Nancy yes. Lemonis is this the passthrough window for nancy yes. Tom thats your serving area. Lemonis and so id come up, order my order at one window, pick up at another window . Nancy yep. Lemonis and so what is the cost to make Something Like this . Tom you know, thats a good question. Nancy i could figure it out in my head real quick, but i need a piece of paper and a pen, but lemonis i thought you said your head. I have to ask you this question when you put these people through a background, what do you say to people . Like, hey, this guys coming to potentially invest in your business. Please do us a favor have a few answers. Amber well, they all know and they all watch the shows, so it doesnt make sense to me that still in season 2 that 3, 4, 5 lemonis 6. Amber 6 that they still dont have their stuff together. Lemonis as a producer, how do you feel about amber i used to laugh in the beginning, and then now im like, its kind of ridiculous, cause now i feel like you guys all know the drill, you know what were coming to do, and i feel dumb for doing this business, cause i feel like they should be more on top of them for you to be interested in it. Lemonis so, nancy, why do you make them in two different places . Nancy because everybody who works at the factory in georgia has been doing it for 20 yearsplus, so theyre very good at what they do. The reason we have an office down here is cause he and i are here, so we wanted the finished product to be here to see the end result. Lemonis so how much efficiency can be improved if you made everything in one place . Tom were paying two mortgage payments. Thats like 2,300 bucks a month. Nancy yeah. Tom and also, every trailer that gets built there has to be transported here. Nancy 60 grand is what were paying in a year to transport them just down here. Lemonis to me, efficiency equals margin, margin equals profit, profit equals another bmw, right . Tom why not . Lemonis you know, the only that weve ever ragged on in this show is when people have bmws. Amber i think its kind of ugly to me when you go to invest in a place and theyre saying they need money, and their cars a bimmer. Im not gonna, like, own a tesla and tell you i need help financially. Lemonis would you move . Nancy absolutely not. I live on the beach. I cant move. [ laughs ] amber why invest in a Trailer Company . Lemonis because you told me they were really good characters. Amber but i thought it fit into your portfolio because of rvs. Not at all . Lemonis i think there was definitely things that i understood about their business that were similar to the rv business. I really looked at this trailer business and said, okay, how do you streamline the manufacturing process, and how do you steal ideas from the rv business . And so i think my knowledge of the rv business and the rv manufacturing space would lend itself to this. I just didnt know they were gonna be bat[bleep] crazy. You guys have a successful business here. It does 4 million a year. You didnt just wake up on the wrong side of the bed and trip into 4 million. Nancy right. Lemonis youve done very well, but, i mean, i can see why you guys called me. Nancy um, who called you . We you all called us. Oh, you called him . Tom well, i spoke to them. Nancy oh, you did . Tom mmhmm. Nancy oh, okay. And the first place, that right there, i was never aware of that, so, yeah, im not happy about this at all. You sending something in youve been lying all this time, making it look like, oh, they called us and picked us out of the blue and out of 100,000 people, and all this kind of stuff. In the meantime, youre sitting there lying every day. Tom some people dont know any better. So you have to help them help themselves. Nancy i dont need no help. Tom you sure do. Nancy no, you need help, because youre a pathological liar, is the way i look at it. What did you say about me . Tom nothing that everybody dont already know. Nancy okay, well, i need to see what was said. Tom its funny how youre more interested in an application than improving the business. Lemonis listen, i have to tell you but i came to do business, and for me, its all about business, and so nancy thats it. Thats why none of it should have been in anything expect for business, so hopefully, thats all that was in it. Lemonis im telling you that i wouldnt have come if i thought it was gonna be a circus, i wouldnt have come. Nancy thats it, then. We dont have a problem. Lemonis nancy, why dont we go outside and talk, okay . Nancy all right, lets go. Lemonis it was very uncomfortable. I think that tom ultimately reached out because he felt like she wasnt gonna listen to him, and i think she ultimately reacted that way because she doesnt want to be seen as somebody that needs help. And i thought he was a little smug about it. It was a little uncomfortable for me, cause it almost felt like he set her up. Amber now youve also found out that youve come into the middle of a like a lemonis domestic relationship. Amber yeah, domestic relationships. Lemonis i had never, ever invested in a business where the partners were exes and it was a tense relationship. Its like, you see people break up in business, and they can continue to do business. But in this particular case, its like walking into a giant [bleep] show. Im already sensing that these two cant communicate well together. Any time youre in business with somebody that you have a scorned relationship with that doesnt bode well for the business. Nancy i mean, ill be honest with you if we didnt have this business, i would never speak to him again. Lemonis why dont you buy him out . Nancy because he wouldnt let me. Lemonis has he tried to buy you out . Nancy no, and were not in positions to basically buy each other out as far as the amount of money the thing is, yeah, we were together 20 years. Tom just made some really bad choices and he starts banging this girl. She just kept working him and working him. Shes like, you know, hey, can i [bleep] this took place for about a month before i found out. I knew he was up to something, so 2011, february 6th, i get my [bleep] out of bed at 5 30, cause im like, i know [bleep] doing something. He starts tramping her into my [bleep] beach house. Up in my bedroom, laying in my bed in my [bleep] spot. I grab her [bleep] hair, her eyes are like [bleep] cue balls. She rolled out, tom turned over, and hes like, nancy i [bleep] punched him so [bleep] hard, i gave him a black eye. And then our 50,000 viper which was a 95, 6,000 miles, aint never been touched but with white gloves i took my [bleep] keys like a pitchfork, and i wiped out every panel that i could basically get my hands on, went home, packed my [bleep] up, and i left, and i aint never dealt with it since. So, whats a guy like you doing being single . I already laid it out. I told my sister. I said, oh, hes a great guy. Great guys always lemonis you dont even know me yet. I could be crazy. Nancy i said, oh, hes gonna have three kids. Lemonis no, no kids. Nancy . Be married. Lemonis no. Nancy chingching. Lemonis did you think it was funny that she was flirting with me . Amber oh, my gosh, yes. I could have played, like, a whole scene of that. We had more. We have way more. [ laughing ] she, like, touched your chest. Lemonis i think in that moment, what i probably thought more than anything else is, what did i get myself into . And what nobody knew i think maybe you knew is i had 103degree fever that entire day. And so im sick, its hot as you know what, now shes telling me about beating the crap out of his girlfriend who was having sex in her bed, and now shes asking me if i want to go out, essentially. Amber right. Lemonis . In a matter of, no b. S. , less than five minutes. Amber and so now what are you like, what goes through your head . Are you like, why am i here . Lemonis i think looking back, i was probably more embarrassed and more shy, cause im shy when it comes to stuff like that. But i never really thought that when i decided to make a show about business, it was gonna be going all the way down into literally their personal lives. Amber do you remember this . I have this little thing, this little nugget that ive saved. Lemonis hey, marcus. Just wanted to tell you have nice eyes. Amber your partner, nancy. Lemonis where did you get this . Nancy she stuck that in your coat pocket. Remember when we were way across georgia . Lemonis like, how long have you had this . Amber when did we shoot the episode . Lemonis three years ago . Thats pretty good. Nancy you come in here and make me feel like our inventorys off. I would beg to differ on that. Lemonis then go out and count it yourself if im wrong. I think we should have drinking game of how many times she puts lip gloss on. Amber [ laughs ] nancy i still love you, though, marcus. Can we go out on a date now . Lemonis [bleep] you. Of course id love to take an informal poll. I used to be a little cranky. Dealing with our finances really haunted me. Thankfully, i got quickbooks, and a live bookkeepers helping customize it for our business. live bookkeeper youre all set up janine great hey you got the burnt marshmallow out delivery man he slimed me. janine tissue . vo get set up right with a live bookkeeper with intuit quickbooks. The easy way to a happier business. Or here on a wifi hotspot. Lte Xfinity Mobile has more coverage to keep you connected to what matters most. Thats because its the only Wireless Network that automatically connects you to millions of secure wifi hotspots and the best lte everywhere else. Save up to 400 a year when you switch. Plus, save even more with 100 off galaxy a50. Click, call or visit a store today. Lemonis before i make any investment decisions, i want to go to waycross, georgia, and see this manufacturing facility. [ cellphone rings ] well, i talked to the reporter again, and shes like, oh, yeah, ive been talking to them for two days. Amber maybe we should record this. Youll see this is what the our lifes really like. He just gets on calls when were supposed to be shooting. You ready to do our show . Lemonis you ready to. Amber [ laughs ] whats your comeback . Come on. Lemonis lets keep going. So, is this an entire manufacturing process . Steve this it here. We build everything from scratch, you know, from the frame up. If you want to take a look at lemonis yeah, i would. Steve this trailer, thats a mobile daiquiri trailer. He has his daiquiri machines, and hell serve out of this side. Lemonis you know what that scene reminds me of . When i was a kid and i worked at my familys dealership, i remember my dad really being focused on the importance of understanding what really happens on the front lines. Amber well, i think you do that really well, too. You get your hands dirty, and you do that in all the businesses. Lemonis and so i always encourage people, if theyre gonna invest in a business, go to the absolute front of the line and hang with those people. Theyll tell you everything. Why is there just stuff everywhere . Steve you know, we dont want to have axles outside. If we have room to put them inside, they need to be inside. Lemonis do you know how much in Raw Materials you have on the ground at one time . Steve i couldnt tell you right now. Lemonis you dont inventory it . Steve four years we have not done an inventory. Amber you do inventory a lot in all these episodes. Lemonis its a common theme. Inventory is one of those hidden jewels that will show people where their money went. How you treat your employees tells me what you think of people. The way your factory line runs tells me what you think of process. The way you treat your inventory tells me what you think about product. You guys want to show me how to weld something, show you how to do your job . Come on, lets go. Show me how to do this. I didnt have gloves on. That was not smart. And i think too often, investors, owners, forget to get on the front lines and create that relatability, and then they wonder why they dont understand like, why nobodys telling them whats happening in their business. You dont want me to take your job, do you . Man 5 i dont think i got to worry about that. Lemonis [ laughs ] ive seen both facilities now, and i think worldwide trailers has a lot going for it. Although theres some real issues between inventory, shipping, and the production process, what im really concerned about is the behavior between tom and nancy. Do you remember getting me dressed for that . Amber mmhmm. You were sick. Lemonis i was really sick. Amber you had pneu you had walking pneumonia. Lemonis right. Amber i made sure you had dayquil. Lemonis you didnt make sure i had it. You poured it down my throat. Amber i d i needed you to shoot this episode. Lemonis so you were more concerned about your episode than my health . Amber no, i of course i was concerned about both, but we have a show to finish. Lemonis great. Tom so, whend you start drinking . Nancy oh, i. Ive always drank. Amber what did you think you could make with this business . Lemonis i really thought that this business could go from 4 million to 10 million pretty quick just by changing the distribution model. Tom good to see you. Lemonis i met a labor force in waycross that i was really impressed with their dedication and their effort, and i was impressed by the guys there. Nancy theyre really good. Theyre very good, and lemonis considering what they have to work with. I think the inefficiency that i found there is bad but fixable, and if you take good people and a bad process and you can fix the process, then their output can grow dramatically. Communication is a risk thats very obvious to me here. Do you guys think you could Work Together . Tom should you be concerned about our relationship . Im not gonna sit here and lie to you. Absolutely. Do i feel that nancy and i can come to some sort of terms if we develop a relationship and a partnership with you . I think we can. Lemonis nancy, how about you . Nancy if its business, we dont really have to have a personal relationship. Lemonis thats probably the thing that most people dont realize is that i feel like i learned how to invest differently. When i first started this process, i would ask enough questions, always assuming that what people are telling me was the truth. But as a seasoned investor, you have to really take a minute and ask more questions, even if you think you know the answer. Nancy i do have one thing i will say, though. I will not be willing to hire certain people. Tom you focus too much on the past. Nancy i am never gonna be willing to ever work with your girlfriend. Lemonis i never realized how much my facial expressions tell a story of what im really thinking. If somebody does something silly, and im, like, trying not to move my eyes and my mouth, but i cant. Tom she had nothing to do with our business. Nancy she thought she was gonna work for our business. Tom you you conspire these things in your head that are untrue. Nancy trust is everything to me, loyalty. Tom you cant explain yourself, you have no proof nancy oh, i explained myself very clearly. The bottom line is when youre disrespectful to me and you try to hurt me and my business, im not cool with it, and tom well, then you probably should check yourself lemonis guys, i dont know if i can do a deal with you guys because im concerned that you guys cant even have a conversation and just be calm about it. Nancy you know what . Theres always problems there. Tom obviously. Nancy Marcus Lemonis she left. What, nancy . Nancy i really, really want to work this deal lemonis it doesnt feel like it to me. Look, i want to get down to business. I dont want to be in the middle of all that drama. Nancy theres gonna be no drama. Lemonis . So you guys can either work out or you cant. Nancy theres gonna be no drama, cause he knows thats not a good idea. Our personal business is done. Lemonis i dont have time for it. Nancy i know. Lemonis so, earlier, tom, you told me you made 400,000 in profit last year. Tom oh, absolutely, 400,000. Lemonis my offer is a half a Million Dollars into the business for 50 of the business. Nancy my number was 1 million. Lemonis for 100 of the business . Nancy [ laughing ] absolutely not, marcus. Tom nance, i think with marcus onboard nancy and no money in our pockets . Tom listen, im not im not saying its the greatest deal. Lemonis heres what ill heres my final offer. Nancy okay. Lemonis okay . So, ill go to 700,000, and youll each put 50,000 in your own pocket, and the rest will go into the business. Nancy now were talking a little bit. Lemonis now were talking, and thats it. Cash in her pocket was more important than growing the business, which should have been it should have been some sort of, like, alarm bell for me. 50,000 goes to tom, 50,000 goes to you, 600,000 goes into the business, and i get 50 of the business. Amber can you do me a favor . Explain to me how you place a valuation on a company . Lemonis there is never a formula. I mean, everybody always wants me to tell them exactly what my formula is to place valuations, and i factor a variety of things. How much the business makes . Sure. What assets it has . Sure. What debt it has . Absolutely. And then the wild card is how easy is it gonna be to work with the people . That business is worth 2 million or 3 million bucks. I offered a million in terms of valuation, cause i thought these two presented a lot of downside risk, and i had to prepare for it. Nancy we got a deal. Lemonis we got a deal . Tom we got a deal. Thank you, marcus. Nancy i was gonna work you a little bit more, so. Lemonis [ chuckles ] all right, guys, ill see you tomorrow in waycross. Nancy all right, partner. Lemonis you guys were lying about your financials. Nancy no. Lemonis it was the first time that the two of them looked like they were in cahoots together. You guys better get [bleep] together. Lemonis steve nancy okay. Lemonis lets meet up. Nancy all right, fred, come on. Lemonis tom and nancy and i have made a deal, and im gonna be putting in 600,000 into the business. That 600,000 is gonna go into building a new facility in waycross. It doesnt make sense to me to run a company in two places. I believe in people, process, and product, but peoples the most important thing. Most people could not work in this environment. Theres no process in place, and the issues that have existed between these two have impacted the business. Well, thats not gonna exist any longer. Thats why im 100 in charge. Nancy there wouldnt be no drama out here. Lemonis thehas been drama. Nancy they dont know about that. Amber nancy keeps bringing it around to the drama. Lemonis she always wants to bring the drama. Yeah, that is interesting. This isnt about personal drama, nancy. Nancy well, i was just gonna try to stop you in your tracks if you were talking about that, because theres no drama that comes out here. Lemonis well, heres a news flash for ya youll never stop me in my tracks. Nancy okay. Lemonis . Because im focused on two things making money and protecting my guys. Nancy yep. So am i. Lemonis so you should visit them. I think nancy, candidly, knew her business better than she showed me, but she was so focused on tom and making tom look bad and bringing up the drama that it almost derailed her from moving the business forward. Amber of course. He cheated on her with a girl thats his girlfriend. Lemonis i think she was still a little in love with tom. 100,000 smoker trailers arriving. Its going to a big barbecuer out of texas. Man 6 yeah, just keep an eye on the dip. Lemonis that is a goodlooking unit, though. Amber i think they did good work. Lemonis did everything come in right . Man 6 um. Nancy hey. How are you . Lemonis im good. I was just walking the unit. Nancy mmhmm. Lemonis . Trying to do a little bit of an inspection. What happens if it comes here damaged . Do you have a checkin checklist . Tom there is no so sort of checkout list. Lemonis its silly to me. If im paying 100 grand for this unit, it may seem silly to somebody that this things crooked. The brake light, its crooked. Ive got a side light thats crooked. I mean, look at the wave here. This thing isnt even a day old, and i got waves. That happened with a lot of their units. Amber because theyre going from waycross to tampa. Lemonis i think that i think the lack of supervision because you have split factories, and the lack of tom and nancy actually being in the shop and walking the units and touching the side walls and fixing their process, thats why that stuff happens. When i see stuff like this and these walls bowing, i mean, this unit really should go back. How much is this unit . How much does it cost us to make . Tom marcus, we didnt do a cost analysis on it. Lemonis oh, what a shocker. You didnt do a cost analysis again. You should know down to the nickel what it costs you to make, an 8 1 2 x 20. Nancy right. Lemonis right . Nancy so, we need to go get our price list, right . Lemonis i wont get that . Tom you wont get that. Lemonis whys that . Tom because we dont have it. Nance, you dont you dont nancy not the hat channels tom you will not be able to go through this trailer and identify all the cost for him. Its not possible. We dont have that. Ill go grab some stuff and see what i can lemonis why dont you go grab what you can and grab the financials while youre at it. Tom sure. Lemonis you can see how frustrated i was. Amber yeah. Lemonis and you were probably entertained by it. Amber i was entertained by them. I mean, look, its always been hard for me because i want a great, fun, entertaining episode, and i still want you to do well. That balance of good tv and something something bad for business lemonis but its not a tv show. For me, its not a tv show. For me, its real. Its real money and real people. I think what happened was over the years, you and the rest of the team learned more about business. Amber i think youre right. Lemonis . And your tolerance for people that are scammers and liars and cheaters went away. Amber right. Lemonis so, let me understand this, guys. This is the first time ive seen the financials. Wheres 2013 . Nancy um. We dont have them yet. Lemonis do you have january through today . Any month this year . Nancy no. Lemonis how come . Nancy truthfully, because our accountant is behind, and we have probably not provided him with everything he needs. Lemonis this is a real problem. I dont know how you run your business this way. Nancy well. Lemonis and so how much does your business make on an annual basis . Tom about 400,000 a year. Lemonis why does this say 200,000 . Tom lets be honest. I mean, we dont keep good track of stuff. I mean, thats the bottom line. Lemonis lets be honest, why would i put my money in something that you guys dont know how much you make . Hey, lets be honest why am i asking this question this late . And this is a good example of me going into the process and just trusting people. Amber right. Lemonis . And not feeling like, oh, ill just. Believe what they tell me. Amber you maybe should have backed out when she was flirting with you. Lemonis we negotiated on something. You told you me it was 400,000 of earnings. Its 200,000 of earnings. Whos in charge of the accounting here . Nancy nobody, really. When you come in, thats all gonna stop. It has to have a format, it has to have a procedure. Lemonis you mean do all the work . Nancy no, not do all the work. Ill be right in there with you working, but lemonis did you guys think you knew your numbers before i came . Nancy were making money, and i kind of know lemonis but you dont know how much. Nancy no. Lemonis so, these tax returns show the same thing. Its 207,000 of earnings. Its half of what you guys told me it was. Nancy like, i truthfully, i havent had that much time to look at it. Lemonis do you know how much you have in the bank account . Nancy yeah. Lemonis how much your payables are . Nancy um, pretty close. Lemonis did you guys accept a deal from me . Tom yes, we did. But you also came here you also came here today and said that, you know, you got to think about it, and i understand that. Lemonis i do have to think about it. You told me the numbers were x, and theyre really not x. Nancy its underhanded, the way i look at it. Lemonis from him . Nancy yeah, somebody lying to me for months, including lemonis you guys were lying about your financials. Nancy no. Lemonis it was the first time that the two of them looked like they were in cahoots together. You guys shook my hand, you took my check based on certain numbers. Nancy thats right, and we worked a deal lemonis . And you never told me anything last night. You needed to see me nancy if youre not in the picture, were not gonna have a couple hundred grand and [bleep] thats all i can say. Lemonis if im not in the picture, you guys arent gonna be open. Nancy we [bleep] up a lot. Lemonis you guys better get [bleep] together. I probably felt pretty stupid in that moment. I was probably more agitated and embarrassed that i you know, that somebody was able to do that. Amber you would not tolerate this today. You would not care what i said, you would not care [ laughing ] like, back then you actually cared what i said. If i had said, marcus, please stay for a little bit, and just. Lemonis see what happens . Amber . You know, see what happens, youd stay. Today, you would never stay. Right . Lemonis so, basically you have no control anymore . Amber i have no control anymore. Lemonis if your business is in trouble and you need my help, log on to the theprofitcasting. Com. Lemonis you guys have spent a lot of time telling me about trust. Tom sure. Lemonis you dont trust him, he doesnt trust you, all the nonsense back and forth. I move forward in the negotiation based on trust. I made a deal with tom and nancy because they said they were making 400,000 in profit. But when i look at these financials, it says 200,000, i need to get to the bottom of this. Amber well, i mean, you did a deal based on 400,000. Now its 200,000. How different would your deal have been . Lemonis i wouldnt have done one. Amber at all . Lemonis no. I asked you to see your financials two days in a row, you didnt have them. I feel like you guys are [bleep] with me a little bit. Nancy not at all. Lemonis so, has somebody stolen from you guys. Tom no. Lemonis . Is there illegal activity . Nancy no. Lemonis are you guys taking money out that youre not supposed to . Nancy no. Lemonis the dissension between the two of them was probably more toxic to me than them doing something funny with the numbers. Lemonis nancy, can you give us a minute, please . Nancy mmhmm. Lemonis so, how does it tie to the net income . Tom i dont think you fully grasp the seriousness of the situation here between nancy and i. Lemonis you show me 2012, and its half tom marcus, listen i have to hide money from nancy. Lemonis uhhuh. Tom listen, i was locked out of the bank account at one time. Shes president. She took me off the bank account. Lemonis so then you do more than 4 million . Tom yeah. The breakup was not a pleasant one, so i do have to do secret stuff from time to time. Tom she [bleep] held me hostage. My boat was taken, my rv, my home in st. Pete beach was taken, so all those were gone. I dont want to rehash all the stuff with her because even though its not civil, for the first time in 2 1 2 years, nancy and i can have somewhat of a conversation. Lemonis i understand. If you confront people too much, theyll say less, and so i was trying to create an environment where he felt like it was safe to talk to me. Amber at that moment, it was like, what are they hiding . Lemonis it started to go from ignorance to intentional. Amber mmhmm. Lemonis thats how it started to feel for you, right . Amber yeah. Yeah. Lemonis ultimately, i think they were both in on whatever the secret was, because you can see the smile on his face. Amber and he just blamed it on nancy. Nancy lets go. Come on. Now. Get over here. Lemonis was she talking to tom or the dog . Amber she was talking to the dog. Nancy hey, guys. Lemonis ive asked tom and nancy to meet me in waycross. Nancy hey, marcus. Lemonis good to see you again. Theyve never done an inventory, and thats a problem. Tom and his team are from wis, and they go around and they really do a lot of inventory audits. Tom 2 so, do you have any reports for me . Tom you know, we dont have. Tom 2 do we have a person whos responsible here in this location for inventory . Tom no. Lemonis well start up here. Woman 3 do you have a sheet saying, like, what you have, what you use . Lemonis hey, guys. I think we should have a drinking game of how many times she puts lip gloss on throughout the entire episode. Amber she wants to look pretty for you. Lemonis keep going. Amber [ chuckles ] tom 2 you guys said you had roughly 100,000 worth of inventory on hand. Youd be lucky if you got 20,000 on hand right now. Lemonis this is a good example of when youre not present in your business, and then when you dont have that process in place, you cant track this. Nancy im just kind of feeling like youre kind of beating up on us on, you know, the worst inventory, this and that. I, myself, feel that weve been quite successful with what weve done. Lemonis it sounds to me like youre not open to systems. Nancy no, im open to systems, but lemonis because every time i turn around, youre telling me how im putting something in place to make the business better isnt a good idea. Nancy no i have not said that one bit. Lemonis but im feeling that. I have to tell you that im sensing nancy its just like were still a growing company. Lemonis ive seen a lot of businesses over the years and theyve had great sales, but they dont track their cash, they dont track their financial statements, they dont know how much they make, and they dont know whats leaving, and they go out of business nancy well, we we do track our money. Lemonis but no, you dont track your money. I have to be honest with you, and the difference between you and tom is that tom has put his pride aside, and he has said, i want to get better. Nancy i guess what it is i just dont look like kind of looking like we havent, you know, done such a good job. Lemonis people who allow themselves to learn give themselves an opportunity to open up and be openminded end up learning the most. And then, i think nancy was more concerned about how she looked or how people were gonna perceive her. Amber right. Lemonis and tom was more concerned about how are we gonna grow the business . Nancy spent more time putting on lip gloss than she did trying to figure out why there was 20,000 of inventory instead of 100,000. Amber right. Lemonis it wasnt alarming to her. Nancy i could care less if i get any credit for any of this out here as long as its moving and going and making money. Lemonis you dont want any credit . You keep telling me that, we do awesome. Were 4 million. Were this, were that. Nancy i guess what it is, up until this point, ive been proud of what ive done in business. You come in here and make me feel like a piece of [bleep] just like our inventorys off by 80 grand. I would beg to differ on that. Lemonis then go out and count it yourself if im wrong. These people do this for a living, and we want to move forward. And we cant rely on any one person to make sure that happens. Im replaceable, and i can tell you for damn sure youre replaceable. Amber im surprised that we stayed as long as we did. You really should have left a lot sooner. It just gets worse and worse. Lemonis you gave me your sad face. Amber with this one i didnt, did i . Nancy youre a [bleep] scammer and a liar, mother[bleep] tom [bleep] thats you [bleep] nancy yeah, you got that right lemonis nancy, tom. Guys, shut up for a minute, shut up lemonis sensei whats the differenbeautiful. A debit but support the leg when i started cobra kai, the lack of control over my business made me a little intense. But now i practice a different philosophy. Quickbooks helps me get paid, manage cash flow, and run payroll. And now im back on top. With koala kai. Hey more mercy. vo save over 40 hours a month with intuit quickbooks. The easy way to a happier business. And a credit . Amber one you pay Interest Rate on, and one just comes out of your account. Lemonis one you what . Amber pay an interest on, and one just comes automatically out of your account. Lemonis do you know the difference . Amber didnt i explain the difference . Lemonis you were wrong. Why dont you watch the show . Have you ever actually seen a full episode . Amber ive seen so many hours of the show its not even funny. Lemonis can you guys just play this thing . I dont want to hear her anymore. Nancy you come in here and make me feel like a piece of [bleep] its, like, our inventorys off by 80 grand. I would beg to differ on that. I mean, were off. Theres no lemonis then go out and count it yourself if im wrong. These people do this for a living. Ive made the same mistakes. I was a punk kid who thought inventory didnt matter until my father grabbed me by the hair and said, im gonna teach you how to count 2 million of inventory and im gonna explain to you why it matters because it aint your cash, kid. Its my cash. And so it aint nancys cash, its our cash, and i want everybody to have the same respect for the cash. Thats the issue that i have. And so thats why im as intense as i am, not because i want to chop you down, because i dont want to make the same mistakes. Nancy well, im onboard. Theres no question about that. Amber i think its really different being in the moment and then watching it years later. I think theres a fine line between funtowatch tv, and, like, get the heck out of there. Lemonis i think in this particular episode, i i almost, like, dug my heels in that i was gonna prove something to them. Amber right. Lemonis and thats probably why i hung out as long as i did, is because i didnt want to feel like a failure myself. Amber yeah. Lemonis and so i have someplace i want to take you, okay . Nancy oh, im excited. Lemonis go ahead and take this bend. Im taking nancy to a house in waycross in a neighborhood that i think shell like. I want her to understand how important it is to her business that she live here. Does your house in tampa look like this . Nancy no. I have a beach house. Lemonis you know, i called the realtor, cause i thought she was all about the money and about the look lip gloss, jaguar, bmw. So when i contacted this realtor, i was like, give me one of the nicest houses in waycross, cause i thought if i could show her how she could have a nice lifestyle living in this town, she would be able to feel better about herself and the business would benefit. In order to be in this business, you have to live here. I showed you today examples of if youre not where the business is, things happen. Inventory isnt counted right, you cant get the books and records right, and a lot of it is because youre not actually there. Nancy thats not something i really considered or thought about, so lemonis moving to waycross is not something you thought about . Nancy mnhmnh. Lemonis it doesnt make sense to me that you dont think its important to be where the business is. Nancy mm. Im not sure. I do love the beach. Lemonis but the beach isnt where we make trailers. Nancy but exactly. Lemonis do you think she thought she was gonna live with me in waycross . Amber no, but why not tom live in wayc why are you just taking nancy . Lemonis because i felt like tom was gonna be easier to get to the other side. Amber mmhmm. Nancy whats up with tom . Lemonis tom says hes willing to move. Nancy i cant imagine in a million years that tom would move to waycross. He likes the city life and he likes the rolexes, and he likes to be a big shot. Lemonis you think he was lying . Nancy he does that a lot, so lemonis he does lie a lot . Nancy oh, god. Lemonis has he been lying to me . Nancy oh, no. Im just saying that. I would believe it when i see it. Lemonis and his girlfriends there . Nancy where . Lemonis in tampa. Nancy oh, i dont know. Im the type i dont do any drama at all. [ scoffs ] amber [ laughs ] lemonis did she just say she doesnt do any drama . Amber yeah. Nancy tom was just took advantage of a situation. He would have hooked up with anybody. Like i tell him, hed have hooked up with the girl that had no teeth and whatever if shed have came on to him. He knew there would never, ever he would never, ever have a chance with me again. Lemonis did you notice how much darker it got out there . Amber yeah, you were talking for a long time. Lemonis i talked outside for over an hour. Amber did you want us to show the whole thing . Lemonis no, i didnt want you to show the whole thing. I just wanted some sympathy for standing out there for an hour. And we went in and looked inside the house 4 bedroom, 4 1 2 bath, 2,780 square feet. Amber thats it . That house looks bigger. Lemonis im sorry. Amber that house bigger, though, im saying. Lemonis im sorry. Thats a big house. Amber it is a big house, but it looks bigger right now from the outside. Lemonis i know, producers have big houses. For exclusives, extras, and business advice, visit theprofit. Cnbc. Com. Which is why Xfinity Mobile data,is a different kindent. Of Wireless Network that lets you design your own data. Choose unlimited, shared data, or mix lines of each and switch any line, anytime. Giving you more choice and control compared to top wireless carriers. Save up to 400 a year when you switch. Plus, save even more with 150 off galaxy a70. Click, call or visit a store today. Lemonis hey, tom. Tom hey, marcus. Lemonis hey, you know what i wanted to do is i wanted to go over that tailgate trailer that you guys were working on. Tom yes. Lemonis with the waycross facility getting sorted out, i wanted to head back to tampa to see what tom and nancy were working on. I gave them the task of coming up with a new product, and them working together is important to me. Tom all right, let me pull up the file here. Lemonis and so, did you do the sketches on these . Tom yeah, i did the sketches on these. I did a nancy hey, guys. Lemonis what . Amber i cant get past your khaki pants. [ laughs ] nancy hey, do me a favor. Walk through the shop there and grab the guys, okay . Real quick i want to go ahead and pass this out and let everybody take a look at it, okay . And then were gonna go into some [bleep] right now. You see, this is a customerservice order. Theres an imaginary tammy that works for this company in one of our dealers that he will not allow me to meet whose phone number is tammys . whose number is this on tammys piece of paper . Tom why dont you call your dealer . Why dont you call your dealer . Nancy just so we all know. Tom you put us in this situation. Nancy . Toms girlfriend has been working in this company for three [bleep] years. Lemonis i was actually entertained by the backandforth. Amber yeah. Lemonis . Till i had had enough. Nancy i have so much proof right here that shes been working in this company. It is un[bleep]real. Tom really . Really . Nancy this is her cellphone, tammys cellphone, which is your girlfriends. So it is his girlfriend, tammy. This is the number. This is her direct line. Lemonis tom is that does she work there . Tom sure does. Yeah. Lemonis your girlfriend works for a dealer that sells your product . Tom thats correct. Nancy shes not allowed to be working anything to do with this company. Tom a dealer who produced half our volume last year. Nancy i dont give a [bleep] tom you know what, nance . You youve put us in this situation. If you want to start airing the dirt, nance, maybe you shouldnt have been at a wedding and [bleep] some guy in a bathroom. Nancy you know what . The deals off the deals off lemonis the deals off the deal is off it was the greatest news, honestly, that she could have given me. Amber im surprised she said it first. Lemonis i was so relieved. I was like, yes. Nancy the deal is off tom whatever. Nancy watch out. Tom this is why im gonna pick my [bleep] up and go home. Nancy good tom i dont have to listen to this [bleep] nancy good, cause youre a [bleep] scammer and a liar, mother[bleep] tom thats you [bleep] nancy [bleep] you got that right lemonis why dont you guys just liquidate this company and go start your own nancy no the bottom line is that im not liquidating anything. Tom listen, ive thought of it many times, but i invested halfaMillion Dollars in this company. Nancy i shouldnt have to be dealing with somebody like lemonis nancy, tom. Guys, shut up for a minute, shut up amber ive never seen you like that so angry, so irate. Lemonis cause i was sick, and i was tired of listening to that. Amber yeah. Lemonis how does all this stuff you just talked about do anything to help you sell more trailers . Nancy it doesnt, but what im saying is that it shows that he is underhanded. Hes got to just be upandup. Lemonis i cant do business with you guys. I cant do business with you guys. Tom well, when you want to do business, give me a call. Nancy thats all right. I mean, as far as that goes tom just leave your number, marcus. Nancy theres other people i have a backup plan, so. Lemonis watch whats about to happen. After all that craziness. Nancy i still love you, though, marcus. Can we go out on a date now . Lemonis [bleep] you. Are you proud of yourself for that episode . Amber i think we made a good show. How do you think she feels now . Lemonis today . I dont know. Have you talked to her . Amber we tried to call her, tried to call her and tom. They wouldnt get on the phone with us. Lemonis i actually thought that this would be an easy business to go from 4 million to 8 million not a lot of money in with a huge amount of money out, and i was always looking for those. I almost became the guy that got comfortable dealing with the dysfunctional personalities because in my mind, i convinced myself that i could actually change their mind set. And in some cases, it works. In this case. Amber i mean, this is reality gold, if you. As a producer, you look for crazy like this. Lemonis i actually have come to the conclusion that there are many moments where i think you actually set me up. Amber i would never do that. [ laughs ] nis this is yours. I was just opening for you. Here you go, dear. Youre not gonna eat it . Amber standard burger was better than this. Lemonis the burger or the drama . Amber the drama. Lemonis the drama was good. Amber our highestrated episode. Lemonis i think its the one you love the most. Amber well, its the most. Lemonis uhhuh, lets hear it. Why do you love it the most, amber . Amber its the most drama lemonis because you had the most compelling story . Because the. Amber compelling characters. Lemonis . Transformation was amazing . Amber compelling characters. Lemonis or because they were bat[bleep] crazy. Amber bat[bleep] crazy. Lemonis okay, great. In the last five years, ive visited over 70 businesses. Its delicious. [ laughter ] and ive traveled the country trying to fix the people