Cybersecurity annual summit. Andill he or from industry government officials about security challenges amid teleworking during the coronavirus pandemic. Minutes. Welcome, everyone, to the pandemic panel. I am delighted to speak today. I am the Raytheon Cyber protection solution. Pleased to be joined by a [inaudible] and also by jeffrey. Im Senior Vice President of the cloud and networking business. Lets jump right into it. Its safe to say we were thinking of the Home Strategies and the big focus was election 2020. We all know we had to leap into a new posture with people working from home and there is a lot of impact not to mention those just from the lifestyle of health to proliferate. It is a pretty big undertaking. I would say that i am really pleased with how prepared are. We already mad made a number of platform decisions so weve are leveraging called services i would say w we have to like everyonhad to likeeveryone elsea better job probably the two biggest areas that were challenges and opportunities is to figure out how we do our work and in the same ways that we had before. We had to figure out different ways to have this footprint and giving as much of our work as we could where we learned a number of things. The other part of that is we serve the rest of the executive Branch Agencies as well as other constituent agencies. Many of them were less prepared than we were for a variety of Different Reasons and so figuring out how to quickly reprioritize the engagement so we were helping those agencies to secure themselves that they were moving into those environments and kind of flexing to adjust to the new priority is of what was pretty intense for the first 30 to 60 days. And now i think across the board we have all just dropped into the new normal. To sweat a little bit. But how about your experience with cisco . We saw our customers go through these stages. Stage one was how to gain capacity on things like vpn etc. There is a set of companies that have workforces that were historically relatively distributed and they seem like it was pretty straightforward and large consulting firms, it services, they have the capacity of a lot of our customers in financial services, it was a huge hell do we go from normile having 10,000 people to know 150,000 on a vpn. Afor kind of a massive scale and both working on the same time supplychain issues. Our suppliers were being infected by this as well and china is where some of our components come from. So just how did we ge do we getr customers up to that capacity perspective. Stage two was how to start rethinking about whats most important to me in this type of environment. We saw a huge spike in terms of that usage. How do they get to identifying who the user is securely independent easy additions to the classic security environment for the workforces. And then we are kind of at this phase now where one of the things i want to think about more broadly the ability on how do i continue that. Theyre at this interesting stage now of revisiting what are the controls that are kind of lasting versus things that maybe are not critical for this environment longterm. As you described this Technology Lessons learned, procurement Lessons Learned. Investment Lessons Learned that maybe if we invested different they would have scaled them differently. You can take the lead on the next question. The kind of efficiency gain you have seen as a result and maybe what technologies are. They have this model becoming more and more valuable. I feel like it is the time to value for customers. We talk about things like can we get customers up in minutes and not hours or weeks. So that has been a big focus of. Its not just things like the securities that arthisactivitieo deploy a writ large and return to these companies in its voltage of the investments weve been making him just the sort of general trends. On the other side if he were a product guy like i am, we had good visibility to the customers that are actually using the products and it helps us in terms of that feedback if we immediately see what features are being used and how long it takes for customers to do certain things as we add a capability, what does the learning curve look like this attorney that is just tremendously valuable. Thats something i dont expect is going to stop anytime soon, but its putting an emphasis on that being a good thing for the industry as a whole and us as a technology provider. Appreciate that perspective. What are your thoughts on . Inefficiencies right. One of the things that have led to inefficiencies are not all that Technology Oriented in my view. One of the things that forced us to focus a bit more if we cant do all the things, we focus on the most important things. We focus our dialogue on the most important things, and that also translates into process improvements. When you have the opportunity to, whatever the tempo is of the day you cant rely on those for communicating information. When those go away or they are more challenged the process change that we have done at least if we have prepared for meetings better. It feels like they take longer but they proliferate better and communicate to the staff in ways that they can read them and so i found its a combination of focusing the efforts and improving the business process so they can conform to the virtual tools that we have and theyve led to bitter focus on the important things and in most cases were able to execute on the important things as successfully we would have been had wel we opened together. On the technology side, a its t forced us to celebrate our adoption of the services a has just mentioned there were things they had a drc in the efficiencies that come from the Cloud Service that may have been in Enterprise Service before that isnt optional in labor right now but less productive later than we would have liked we did i did it again goes indh with the because we have excavated some of that adoption its taken us weeks and months to put this in place but we are seeing the games and the benefits now and that was a huge priority for me. We move more aggressively into the cloud and the covid19 boost has helped make that a requirement and an obvious strategy for us to engage in. This sense that its challenging the way we think and just listening to you talk about this made us think of the speech to be added to other video chat conferences which would be the accidental meet at the water cooler feature is and somebody randomly starts up a conversation. Maybe that is a feature they could have that changes the way we were. Those are the interactions we need to simulate somehow and we recognize how valuable those are about what you described is the way the conversations persist now and how they are welldocumented, that is a challenge and i agree that is what we are seeing. Stay with me for this next question. You talk about the adoption of technologies. What about the zero trust and that is a multifaceted approach. Its not just one thing you do but its across the entire enterprise in how you approach your engineering at large. So tell me about your perspective on how it may have been accelerated through this as well. Its kind of part and parcel to Everything Else we are doing in the software to service. It changes the nature of the perimeter and environment you can control a. Thats been kind of the model so now that they have moved so many things to Cloud Services and software service, it requires us to rethink the nature of trust. At some point theres no way around that. Zero trust we are getting there. We published guidance just in the last few weeks. We are trying to give departments and agencies guidance and flexibility and encourage them to move 20 trust architectures which involve a lot by the way. Theres no its philosophical and architecture so it has to be built and it will take us some time to get there but it is a push from the perspective we are doing pilots now and this has to be a significant part of what they do over the coming years as they move mor north services ino the cloud. Him him. And they had one of the most capable approaches protecting users and devices and then the single largest, may be tied but those things really took off. And it has forced customers to reevaluate. It was already distributed. But it was already there. And with that real interest and how i checked the posture so there could be a model where the enduser not the Security Professionals can participate in a cyberhygiene of the organization. I cant remember why necessarily that might have been there which is a nice wakeup call and then to give that feedback and then will carry that forward. With those strange new world orders. So did the landscape change or did we increase our risk . I would love to hear your thoughts on that. They were already people working from their own devices and now just the proliferation of it was much higher on the register. So talking to our Research Team and it was interesting we see no statistical difference in terms of the attacks post covid versus pre covid. Now there are covid themed attacks aimed at how those have change the bed like the Johns Hopkins threat are we prioritizing existing wrists based on the new norm . I agree with pretty much everything jeff said, maybe with a little nuance that we have been we have been advising departments and agencies to patch these for a year now. A number of critical the pms on our abilities. That vpn has gone from 10 to 15 of enterprise traffic to maybe 90 of enterprise traffic. , in one sense its not new, in another sense there is no more attack. There used to be, but its down. Our adversaries know where we are and how we are working. That is where they go. Is, as we have embraced all of the tools for collaborating on working remotely, then misconfiguration of those tools has presented a new risk an attack service. Quickly move from a on hosted Microsoft Exchange to office 365 and you miss some of the best practices of configuration, and you have exposed any number of things we have seen. The big shift in 2020 was the big shift towards office 360 five and apples vpn to just vpn. For vulnerability previously was Microsoft Technology on those lines. Those vulnerabilities are still there. They have been touchable for years. Tools thattill valid our adversaries are using, but they have refined their focus just as we have shifted the way that we work. And know we are running short on time, so i will get to everybodys favorite part, predicting the future. We were in a transformational time. We have talked about it on our discussion here today. Im hoping that what i use in my car goes away. It authenticates who i am or its helpful to my wellbeing. What do think that the pandemic will signal at the end . What do think will go away, it just hasnt been the focus for your security . Do you want to get us started . I will go quick. Think it may not go away, but i am working right now, i have employee protection on my laptop. I am using mfa. We have security. It fair amount of my work day. Where thenk about users are and what what cap locations are going to, we could to get how what that access pattern looks like to be really efficient and capable. Its Remote Access for the next. Ear plus i think we are going to shift away from agencies are going. O shift from a way of working those places relied heavily on class of kite classified information. We are learning how much insight we can get from commercial information. There is still a gap between the two, but we have the opportunity to rethink the way we work and where we were to if we could work remotely right now and we dont need to hire all of our employees in the National Capital region. We dont need to require our employees to have topsecret clearance of they are not accessing topsecret information. We can figure out ways to leverage commercial data for a larger part. Those things are going to open up a whole new workforce. They will reduce facilities, cots. I think it gives us opportunities to really accelerate the innovation. , you are heard you say predicting the end of the Workforce Panel and the Discussion Panel event. Hallelujah. Thanks, brian and jeff. Time with a great this panel and i appreciate everybodys efforts. Thank you. Thank you. Thank you. Response the federal to the coronavirus outbreak at cspan. Org coronavirus. Watch congress, white house briefings, and updates from governors track the spread throughout the u. S. And the world with interactive maps. Watch ondemand, anytime, unfiltered at cspan. Org coronavirus
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